Grooming Skills

What are the ABC's of Etiquette?

• Advise, Be Respectful, Create

•                Acceptable, Believable, Courteous

•                Advertise, Beneficial, Charitable

• Accurate, Boastful, Couragous

How should you respond when introduced to someone?

•                Hi! Nice to meet you!

•                You mispronounced my name, it's Smythe, not Smith.

• A pleasure meeting you, Mr. Monroe.

•     Hey Timmy, nice to meet ya!

If you are answering the phone in a business setting, which of these statements is an example of poor phone etiquette.

• He is not in the office at the moment. Would you like to leave a message?

• I don't know where he is.

• I expect her shortly. Would you like to leave a message on her voice mail?

• She is unavailable at the moment. Would you like to leave a message?

Watches should be:

• Large and flashy

• Simple, with your favorite sports team logo on the watch strap

• Brightly colored

• Simple, with a leather or metal strap

When you receive someone else’s business card you should:

• Immediately stuff it into your pocket.

• Immediately pass them your business card.

• Look at the card but say nothing about it.

• Look at the card and acknowledge it.