unit 10

to produce a good or a service which meets customer expectations.

the checking for quality at the end of the production process, whether it is the production of a product or service.

the checking for quality standards throughout the production process, whether it is the production of a product or service.

the continuous improvement of products and processes by focusing on quality at each stage of production.

going outside the firm to see what excellent competitors are doing, and adopting the best practices

a fault or imperfection or deficiency

performance over a long period of time

customers' satisfaction with and loyalty to a company

regular performance according to specification

1. to sell defective goods for the price of the recyclable materials they contain