OMNI Channel Quiz
Authored by Amari Leilla Benjelloun
Arts
1st - 5th Grade
Used 3+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the first system you should log into at the start of your shift?
OMNI Channel
Slack
Forti Client
Five-9
2.
MULTIPLE CHOICE QUESTION
20 sec • 3 pts
How many cases will OMNI channel assign to you at time?
2
1
3
4
3.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
When can you log yourself out of OMNI Channel ?
15 minutes before EOD
15 minutes before lunch
30 minutes before EOD
Before and After lunch
4.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Any e-mail case(s) in New/In Progress status remaining in your queue at end of shift should be
Worked ASAP the following business day
Re-Assigned back to Validation queue
Sent to someone in validation status
Kept in your workload
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you expierence any technical difficulties with OMNI Channel , who should you report your findings to ?
Ro or Amari
Lani Love
Ro and Amari
Sit there and think on it
6.
FILL IN THE BLANKS QUESTION
20 sec • 6 pts
When will we be starting this process?
(a)
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