OMNI Channel Quiz

What is the first system you should log into at the start of your shift?

• OMNI Channel

• Slack

• Forti Client

• Five-9

How many cases will OMNI channel assign to you at time?

• 2

• 1

• 3

• 4

When can you log yourself out of OMNI Channel ?

• 15 minutes before EOD

• 15 minutes before lunch

• 30 minutes before EOD

• Before and After lunch

Any e-mail case(s) in New/In Progress status remaining in your queue at end of shift should be

• Worked ASAP the following business day

• Re-Assigned back to Validation queue

• Sent to someone in validation status

• Kept in your workload

If you expierence any technical difficulties with OMNI Channel , who should you report your findings to ?

• Ro or Amari

• Lani Love

• Ro and Amari

• Sit there and think on it

When will we be starting this process?