Dealing with incoming calls

1.....book table for dinner

• try his office

• put through restaurant

• connect his voicemail

2.....speak with manager

• try his office

• connect to reservations

• connect to his voicemail

3.....leave message for Ms Li

• connect to reception

• put through reservation

• leave a message on voicemail

4. .....speak to Mrs. Barras in 745

• take a message

• book a table

• put through her room

5.....book a room

• hold the line

• connect to reservations

• have name/ contact number

6.....the manager is not in the office

• have name/contact number.

• hold a room

• reserve a room