PRM chapter 8

Most information technology products can reach 100 percent reliability.

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One of the goals of quality assurance is continual quality improvement.

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Quality audits should always be random, never scheduled.

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Members of a project team who focus on quality control only need to understand the basic concepts of statistics; the other team members, however, must have a very strong understanding of the subject.

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If project stakeholders reject some of the products or services produced as part of the project, there must be rework.

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In statistical sampling, the size of the sample depends on how representative you want the sample to be.

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Six Sigma’s target for perfection is the achievement of no more than 30 defects, errors, or mistakes per million opportunities.

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One advantage of adopting Six Sigma principles for an organization is that there are no training investments necessary.

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Motorola estimates their cumulative savings based on Six Sigma efforts to be about $14 billion.

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A recent article in Fortune states that companies that have implemented Six Sigma have all boosted their stock values.

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