YES TM

YES TM

University

10 Qs

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YES TM

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Assessment

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University

Practice Problem

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Created by

Kimberly Brais

Used 4+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 3 pts

Who charges the NSF fee?

The property

The bank/ reflected in their bank statement

The property trough YES

The bank to YES. We pass that fee back to the resident

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Can we refund the new account set up fee?

They need to talk to the office

Yes, create a case

No, it's a protocol fee

Maybe, they can discuss with the office

3.

MULTIPLE CHOICE QUESTION

45 sec • 3 pts

Can we change the service dates to collect the data and post the charges?

Yes we can as we calculate the bills

It is linked to the provider billing, they need to talk to the provider

It is linked to the provider billing, we cannot

It is linked to the provider billing, they need to talk to the office

4.

MULTIPLE CHOICE QUESTION

45 sec • 3 pts

Can we accommodate the due date to the resident's convenience?

They are paying anyways, it is possible

We cannot do this, talk to the office and create a case

They are paying anyways, they need to talk to the property

we cannot do this as the community is billed as a whole. 

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Does YES charge a utility billing deposit at the time of move in?

Yes, along with the admin fee

Yes, with the NAS fee

No, we only charge the NAS Fee

It's not YES, but the property who charges a move in fee

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As per UBQR we are not allowed to change the name on file, but can we add a name to the account instead?

yes, because the initial info is still there

No, because the property will escalate us

Yes, it is not a change

No, because an addition is still a change

7.

MULTIPLE CHOICE QUESTION

45 sec • 3 pts

Can we provide information about the lease agreement or letters in the resident's profile?

Yes, if it's there we can

No, escalate

Yes, as long as it's not forbitten per UBQR

We only care about of statements, not other attachments

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