Unable to obtain IP

After making CPE configuration CCA should change CPE login password if it was:

• login

• admin

• user

CST forget his CPE page login password, Your action:

• Ask CST to change CPE

• Reset CPE

• Restart CPE

In case CST asked about configuration steps for (WAN settings), SR will be:

• ​FBB Tech Inquiry---Wireless​---Configuration steps

• ​FBB Tech Inquiry---Connectivity​---Configuration steps

• ​FBB Tech Inquiry---Wireless​---Wireless steps

''Unable to obtain IP'' case solved after NOC 2nd update, Your action:

• Reset hard and Reconfig.

• Let CST check with another CPE

• Call customer confirm and update ticket

CCA has accepted logs with suspended account in NST service name comment, Your action:

• Configure with the right credential

• Escalate case to NOC

• Restart CPE

We can use HDM to:

• Change DHCP Setting , Reset Soft and restart CPE

• WIFI configuration and add DNS

• All of the above

CST need to restart CPE only, So you should verify the full name with him:

• TRUE

• FALSE

All WE CPE's support HDM function:

• TRUE

• FALSE

Unable to obtain IP case SLA:

• 2 Hrs

• From 1 to 5 hours

• From 2 to 5 hours

Unable to obtain IP case will be escalate to:

• IU

• NOC

• SLS