Q- Physical Instability case will be escalated to
يتم تصعيد ال physical instability ل..
physical instability

Quiz
•
Computers
•
KG
•
Medium

Training Team
Used 14+ times
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
NOC
IU
Pilot-follow up
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Q- Contradicts with ASSIA case will be escalated to:
ال case الخاصة بالتعارض مع ال ASSIA يتم تصعيدها لاى قسم..
IU
second level support
second level advanced
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Q- Line supported by Assia and CST has instability issue, Clear View Result After Search:No DSL Physical Layer is detected, Next action will be:
خط مدعوم بال ASSIA , والعميل عند مشكلة عدم استقرار, ال clear view بعد البحث :No DSL Physical Layer is detected, الاجراء التالى سيكون..
Restart Port
Check last fix date
نشوف اخر اصلاح
Check connection type
نشوف طريقة التوصيل
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Q- CST has ''Ganzara removed'' update on his Physical instability TKT, line Not Supported By ASSIA, Your action
عميل عنده''Ganzara removed'' update ,, على تكت physical instability ,, الخط غير مدعوم بال ASSIA ,, الاجراء المناسب سيكون..
Re-escalate Physical Instability to IU
إعادة تصعيد physical instability لل IU
Check connection type with CST
نشوف طريقة التوصيل مع العميل
Hear from customer all the steps which has been done by our technician.
نسمع من العميل كل الخطوات اللى تمت عن طريق الفني
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Q- CST has instability case, Clear View Result After Search: No DSL Physical Layer is detected, and after running mode,
Clear View output:No DSL Physical Layer Issue Is Detected , CCA will
عميل عنده مشكلة عدم استقرار , وبعد البحث ال clear view كان :No DSL Physical Layer is detected , وبعد اجراء فحص ال clear view كانت نتيجته:No DSL Physical Layer Issue Is Detected , تصرف ال CCA سيكون..
Handle as Logical Instability
هنتابع Logical instability case
Handle as Physical Instability
هنتابع physical instability case
Troubleshoot as not supported by ASSIA
نتابع إجراءات الخط الغير مدعوم بال ASSIA
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Q- CST has instability case, Clear View output after running ASSIA mode: ''No action can be recommended due to data collection issue'' and line was not disabled, Your action:
عميل عنده instability , ونتيجة ال clear view كانت 'No action can be recommended due to data collection issue'', والخط مكنش Disabled ,, الاجراء الصحيح..
Escalate to IU
نصعد لل IU
Troubleshoot as not supported by ASSIA
نتابع على ان الخط غير مدعوم بالاسيا
Re-Run clear view mode
نعمل فحص ال clear view مرة تانبة
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Q- ''Unbalanced Wiring'' Fault advice
عند وجود fault Unbalanced Wiring فننصح العميل ب..
Ask the customer if the telephone line main wire passes beside "fridge, microwave, etc." or any electric equipment
نخبر العميل ان لو السلك الرئيسى للتلفون بيمر جانب تلاجة او ميكرويف او اى جهاز كهربائى تانى
Ask the customer if there is any welding or shorts on his main wire
نسأل العميل هل في اى لحامات في السلك الرئيسى
Check if customer has wireless phone or not
نشوف عنده عدة تلفون لاسلكى او لا
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