Front Office Quiz
Authored by May LD
English
Professional Development
Used 3+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the name of IHG's Loyalty program?
Priority Club
IHG One Rewards
IHG Rewards Club
InterContinental Reward
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How many tiers does IHG One Rewards consist of?
4
5
3
2
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which membership tier has welcome amenity entitlement at check-in?
Diamond
Silver
Platinum
Diamond & Platinum
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the Loyalty efficiency target?
4%
5%
10%
12%
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the online review portals that are included in GSI metrics?
Hotels.com, Booking.com, TripAdvisor
Google Review, Booking.com, TripAdvisor
Ctrip, Booking.com, TripAdvisor
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is our Guest Love score target?
85%
86%
89%
90%
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Enrolment cost for the InterContinental Ambassador Program is...
$80
$100
$150
%200
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