Which statistical tool is used to measure the central tendency of a data set?

• Control chart

• Scatter plot

• Mean

• Standard deviation

____ is quality management and quality assurance standard.

• ISO22000

• ISO9000

• ISO14000

• None

What is the other name of Deming's cycle?

• PDCA

• ADCA

• MDCA

• SDCA

What does M stand for in DMAIC

• Management

• Measure

• Maintenance

• Message

_____ is a philosophy of continually seeking ways to improve operations.

• Poke – yoke

• Kaizen

• Robustness

• Quality deployment

• communication

An opportunity flow diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

• Define

• Measure

• Analyze

• Improve

Which of the following is related to lean production?

• Philosophy of waste elimination

• Lean consumption

• Never running out of inventory

• The Wahei-Subaru method

Which of the following is an analytical tool used in Six-Sigma quality improvement programs?

• Leadership

• Pareto charts

• Management by fact

• Continuous improvement

Global 8D problem solving (G8D) was developed by 

• Ford

• Volvo

• BMW

• Daimler

Which step in 8D "Describes the problem"?

• D0

• D1

• D2

• D4