Situational test

You got a promotion to a senior role your colleague was also hoping for. Things are getting awkward between you two.

• Ask your colleague why he/ she is not talking to you

• Stay Professional

• Apologize for the fact you were promoted over your colleague

• Let your colleague don't speak to you

A customer complains about missing drinks. You manage to repeat their orders. how would you deal with this situation?

• Unless they stop shouting at you, you will not deal with their complaint.

• Let the customer speak. Apologize to them and will never happen again.

• Tell the customer pay for another drink because it's not your fault.

• Tell the customer you have rights too, and you repeat their order.

Where did we have our first date?

(a)  

While accomodating a customer, a trainee who has just started ask for advice on how many black pearls will she cook?

• Finish what you are doing and assist them. Tell them how many scoop needed

• Because they are new, tell them to find out how many orders is waiting.

• Tell them you are too busy. Advise they speak to a different co-worker.

• Tell the trainee check on the group chat to look for the reminders.

You turn up to work early one morning. You noticed the bins has not emptied or cleaned the surfaces. What would you do?

• Inform my co-worker on group chat about the cleaning issues.

• Try to contact hr department to let them know they need to talk to trainees.

• Empty the bins myself and would inform my co-workers assigned yesterday.

• This it isn't my problem. I would simply start my working day as normal.

It is 8:20 and you are working with 2 trainees. You see a queue of 10 customers waiting on line there's only 10 minutes.

• Politely tell a trainee to check outside and inform you are going to close.

• Remain calm and apologize to customers they will not be entertained.

• Continue serving customers until 9 pm.

• Continue serving customers and tell them come back tomorrow morning.

A coworker tells you he is planning to take 3 days sick leave when actually he is going on vacation how do you respond?

• Do nothing and pretend he hasn't told you. This is none of your business.

• Tell him to have fun on vacation. If he gets away you can do it too.

• Advise your co-worker being dishonest is likely to get him into trouble.

• Consult your other colleagues to see what they think about this situation

Draw a stickman offering some flowers 🥹

How many hours we need to sleep 🥺🫶

Answer explanation

I love you 😗 kahit may tulog o walang tulog salamat babuuu naiintindihan mo.

When you overhear your work colleague, Jen, being rude to a customer. What would you do?

• Do nothing. Customers can be difficult at times and it's not surprising.

• Apologize for the manner in which your colleague spoke to them.

• Speak to your colleague in private and ask why she was speaking in that way

• Tell the hr management about Jen's reaction.