POM Topic 4 Quiz - Organizing

________ is the formal arrangement of jobs within an organization.

• A) Departmentalization

• B) Organizational design

• C) Organizational structure

• D) Work specialization

Which of the following statements accurately defines work specialization?

• A) It is the basis of grouping jobs together.

• B) Individual employees specialize in doing part of an activity rather than the entire activity.

• C) It is the line of authority extending from upper organizational levels to the lower levels.

• D) It clarifies who reports to whom.

The process of grouping jobs together is known as ________.

• A) departmentalization

• B) centralization

• C) formalization

• D) organizational design

Work teams composed of individuals from various functional specialties are known as ________ teams.

• A) cross-control

• B) cross-training

• C) cross-functional

• D) cross-department

At Chemetron, all the accounting people share one large work area; all the quality control people are housed in a large office next to the production floor; and maintenance has its own space at the back of the building. Chemetron is using ________.

• A) departmental specialization

• B) functional departmentalization

• C) process departmentalization

• D) product specialization

Departmentalization based on ________ groups jobs on the basis of territory or physical location.

• A) customer

• B) product

• C) geography

• D) process

Eric works with a team that includes production workers as well as marketing specialists to design the latest products the company was planning to offer. This implies ________.

• A) the company is becoming more centralized

• B) that Eric's job responsibilities have been reduced

• C) the company is becoming more mechanistic

• D) that Eric is a part of a cross-functional team

Melanie has noticed that everyone is very concerned about the line of authority within the hospital. This implies that the employees at the hospital are worried about the ________.

• A) unity of command

• B) chain of command

• C) span of control

• D) departmentalization

Wilson is offered a chance to help direct the efforts of some employees assigned to his work group. This is a chance for Wilson to experience ________.

• A) responsibility

• B) leadership

• C) command

• D) authority

Paul, the HR manager, works in the Townsville plant and reports to the plant manager there, but he also reports to the corporate HR director in Cityburg. This reporting structure violates the principle of ________.

• A) division of authority

• B) unity of purpose

• C) chain of command

• D) unity of command