Billing 2

in case CST disabled by mistake CCA will create TT with sla :

• 1 WH

• 2 H

• 1 Day

We can Compensate cst if he change his offering By mistake through E-care within……………  from his Action 

• 24 h 

• 48 h

In case the speed of the customer on the Matrix is ​​less than his speed on BSS, we will make TT with SLA 24 hours

• TRUE

• FALSE

if cst downgraded by mistake CCA will create TT with sla :

• 2 WH

• 2 H

• 2 Days

In case of Cst Has Suspend Account With Reason (manual dunning) CCA Action …..

• Inform cst to pay his Internet bill

• Inform cst To Pay His Mobile Bill

• Inform cst To Pay His landline bill

which TT Will Be create If Cst has suspended reason (Manual Dunning) to Resume service after Pay all amount ….

• FBB Non-Technical request > Internet Service > Resume manual dunning suspension

• FBB Non-Tech Inquiry--Billing--Suspension Non-payment

• FBB Non-Tech Inquiry--Internet Service --Resumption after Suspension

CCA can check from …………. that the service is suspended due to Non-payment of the landline bill through  ( Suspended Customer )  :

• BSS

• CST 360

• Matrix

Customer paid his landline bill, matrix disabled and still within the automatic reactivation SLA ,  CCA will create SR:

• FBB Non Tech Inquiry --Disabled Matrix-- Paid TE Bill-After Reactivation SLA

• FBB Non Tech Inquiry --Disabled Matrix-- Paid TE Bill-within Reactivation SLA

In case Customer paied his internet bill , matrix blocked , port restarted and still same problem ,CCA action :

• Follow Individual Cases

• Create TTS Cases

• Make early renewal

Salfny Service Fees Is :

• 10 LE With Vat

• 10 LE Without Vat

• 5 LE With Vat