
Billing 2
Quiz
•
Computers
•
KG
•
Practice Problem
•
Medium
Training Team
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
in case CST disabled by mistake CCA will create TT with sla :
1 WH
2 H
1 Day
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can Compensate cst if he change his offering By mistake through E-care within…………… from his Action
24 h
48 h
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case the speed of the customer on the Matrix is less than his speed on BSS, we will make TT with SLA 24 hours
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if cst downgraded by mistake CCA will create TT with sla :
2 WH
2 H
2 Days
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case of Cst Has Suspend Account With Reason (manual dunning) CCA Action …..
Inform cst to pay his Internet bill
Inform cst To Pay His Mobile Bill
Inform cst To Pay His landline bill
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
which TT Will Be create If Cst has suspended reason (Manual Dunning) to Resume service after Pay all amount ….
FBB Non-Technical request > Internet Service > Resume manual dunning suspension
FBB Non-Tech Inquiry--Billing--Suspension Non-payment
FBB Non-Tech Inquiry--Internet Service --Resumption after Suspension
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CCA can check from …………. that the service is suspended due to Non-payment of the landline bill through ( Suspended Customer ) :
BSS
CST 360
Matrix
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