Postpaid & Telephonet

Super telephonet CST asking about his bill, SR will be

• FBB Non-Tech Inquiry---Billing----TE-Bills

• FBB Non-Tech Inquiry---Payment----Telephonet

• FBB Non-Tech Inquiry---Billing----Telephonet Bill

Super telephonet CST subscribed in wrong package CCA action

• Direct CST to CSO

• Create TT with 1 WD SLA

• Ask CST to remove package through E-care and re-subscribe again

Super telephonet CST can transfer from 90 to 140 package

• TRUE

• FALSE

Postpaid CST can not make early renewal for his line:

• TRUE

• FALSE

Postpaid CST need to transfer to prepaid, CCA action :

• Create IR cases TKT

• Direct CST to CSO and CST should pay all the due amounts before requesting suspension

• Ask CST to use WE app to cancel his service

Prepaid CST need to transfer to postpaid, SR will be:

• FBB Non-Tech Inquiry--Migration--From postpaid to prepaid

• FBB Non-Tech Inquiry--Migration--From Prepaid to Postpaid

• FBB Non-Tech Inquiry--Migration--Migration

We will create ''Remove matrix TT'', even if there was no cancellation number for the line

• TRUE

• FALSE