Professional Communication Quiz 1

Two major types of communication are:

• Verbs and nouns

• Verbal and oral

• Verbal and non-verbal

• Happy and sad

Example(s) of verbal communication: (choose all that apply)

• Phone conversation

• Body posture

• Writing an email

• Using FaceTime

• Making eye contact

Example(s) of non-verbal communication: (choose all that apply)

• Listening to a voicemail and taking down a message

• Face-to-face conversation

• Having a telephone conversation

• 
  Smiling

• Making eye contact

Which of the following is a barrier to communication?

• When a message is not clear

• Lack of professional vocabulary

• 
  Not actively listening

• All the answers are barriers to communication

A good, clear speaker…

• Understands what he/she wants to say

• Checks to assure understanding, and listens to responses

  
  

• Uses appropriate terminology for the desired audience

• 
  Considers the audience and the setting

• 
  All answers are good answers

A good, active listener…

• Remains quiet while listening

• Answers his/her cell phone during the presentation

• Thinks of ways to respond while listening

• Interrupts the speaker

• Sends a text in the middle of a conversation

Which of the following is NOT an example of proper telephone etiquette in the workplace?

• 
  Answering the phone, even if it is not your official job role

• 
  Rushing the caller to get off the phone

• Smiling when answering the phone (even if no one can see you)

• Identifying yourself and your company when answering a call

We communicate by:

• Speech (Telephone call, conversations, etc)

• Writing (Letter, emails, newsletters, etc)

• 
  Not assisting or helping someone who is clearly in need

• 
  Visuals (Body language, facial expressions)

• All are correct answers

Communicating non-verbally through conscious or unconscious gestures and movements is called?

• Attitude

• Gratitude

• Body Language

• Sign Language

Includes gestures, facial expressions, and body positions

• Feedback

• Dance

• Verbal Communication

• Non-Verbal Communication