Customer service questions.

to investigate something thoroughly

• research

• explore

• find out

• look up

Tags

CCSS.RI.11-12.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4

What is a customer service representative?

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.4.6

CCSS.L.K.5A

What is "support"?

• Help in issues

• a problem or concern encountered by a customer

  
  

• advice or instructions that someone provides

• a company's department that gives customers help and guidance

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RL.11-12.2

CCSS.RL.8.2

CCSS.RL.9-10.2

a problem or concern encountered by a customer is

• support

• inconvenience

• issue

• problematic

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

What are some difficulties you imagine a representative could have?

Tags

CCSS.RL.11-12.3

CCSS.RL.6.3

CCSS.RL.7.6

CCSS.RL.8.6

CCSS.RL.9-10.3

work performed for a business purpose

• Is a job

• is a service

• is a link

• is a commitment

Tags

CCSS.RI.11-12.8

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.8

CCSS.RL.9-10.7

How can someone reassure a customer?

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Draw a verbal nod.

How can you double check the details with a customer?

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Who is the supervisor?

• 
• 
• 

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5