Customer service questions.

Customer service questions.

University

15 Qs

quiz-placeholder

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Customer service questions.

Customer service questions.

Assessment

Quiz

English

University

Medium

Created by

Carl Stella

Used 1+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

to investigate something thoroughly

research

explore

find out

look up

2.

OPEN ENDED QUESTION

5 mins • 1 pt

What is a customer service representative?

Evaluate responses using AI:

OFF

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

What is "support"?

Help in issues

a problem or concern encountered by a customer


advice or instructions that someone provides

a company's department that gives customers help and guidance

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

a problem or concern encountered by a customer is


support

inconvenience

issue

problematic

5.

OPEN ENDED QUESTION

3 mins • 1 pt

What are some difficulties you imagine a representative could have?

Evaluate responses using AI:

OFF

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

work performed for a business purpose

Is a job

is a service

is a link

is a commitment

7.

OPEN ENDED QUESTION

3 mins • 1 pt

Media Image

How can someone reassure a customer?

Evaluate responses using AI:

OFF

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