
Service Excellence BBWS Citarum
Authored by finka damitha
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Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Service Mindset terdiri dari 3 hal berikut ini, kecuali :
Siapakah customer anda
siapa yang bertanggung jawab akan service
apa yang mereka harapkan
bagaimana membuat customer puas
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Yang diharapkan oleh customer adalah, kecuali :
tujuan interaksi
menciptakan dampak emosi
menghasilkan laba bagi perusahaan
kebutuhan personal
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
impact dari Excellence Service, kecuali :
terjadi pengulangan pekerjaan
memberitahu orang lain jika mendapat pelayanan yang bagus
memberikan input perbaikan
melindungi perusahaan kita
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
impact dari Bad Service kecuali :
ada biaya hukum yang dikeluarkan
hilang kesempatan berbisnis dengan perusahaan
hubungan bisnis dengan perusahaan akan lancar
pelanggan kecewa
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Mengapa service itu penting, kecuali :
merupakan tugas pimpinan kita sebagai menyedia layanan
kualitas layanan membentuk "image" perusahaan
pelanggan lebih teredukasi dan selektif karena perkembangan teknologi
pelanggan senang dan kembali lagi bahkan bisa merekomendasi
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Terlampir yang mempengaruhi customer experience, kecuali :
process
place
product
environment
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Dibawah ini merupakan upaya untuk menciptakan customer experience, kecuali :
Konsistensi pencapaian SLA
loyalitas nasabah
environment yang menunjang
konsistensi penerapan standar layanan
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