Year 8A-E Standard Homework

Which method of communication would be inappropriate for a manager to use when needing to communicate formally with employees?

• Face-to-face meeting

• Text message

• Email

• Telephone call

Which of the following scenarios is an example of external communication?

• Manager sends an email to all employees

• Business communicates a sales promotion on its Facebook page

• Message posted up on the staff room noticeboard

• Shareholders' annual general meeting

Which of the following scenarios is an example of internal communication?

• Sales assistant talking to a customer

• Customer sending a letter of complaint

• Meeting of the company directors

• Business sending an email to a supplier

Which of these is a method of using the Internet to communicate?

• Social Networking

• Face-to-face communication

• Phone calls

• Formal letters

The quality of communication is important. Which of these factors does NOT need to be considered?

• Clarity

• Use of jargon

• Method of communication

• Always using external communication

Which of the following is NOT defined as a written form of communication?

• Letters

• Social Media

• Reports

• Memorandums

The two types of business growth are:

• open and close

• internal and external

• high and low

• international and local

Which of the following is an advantage of holding meetings

• Staff are able to get time away from their normal work to talk about problems

• It allows customers views to be explained to the managers

• Everybody will be forced to listen to the speaker and pay attention to the important messages

• Points can be emphasised with body language and tone

Which of the following is an advantage of written communication?

• 
  The message can be re-read if the person doesn't understand it first time

• It will be delivered on time

• It is always formal and creates a positive company image

• It will be easily understood by the person who receives the message

Why would the school not use SMS as a communicaiton method to tell a parent their child had been excluded?

• It costs a lot to set up

• Parents might not see the text in time

• It would be too informal

• It only has a short number of characters to use