ZAYO-MAIN RESPONSIBILITIES

As zayo agent’s we must use this tool in order to check any kind of question or answer from the customers.

• Salesforce

• Konectados

• Zoom

• Gmail

Check the list of SO we have in queue is very important to move such order to one stage or o another. How is the correct way to get there?

• -Salesforces

  -Reports

  -Konecta Disco Team reports of all orders

• -Salesforce

  -Service Order

  -2259137

• We ask Eli to let us get access

• Is already open when you turn on your computer

As zayo agent’s is very important the communication between our lead, us and the client.

That’s why we have someone in our team who works as bridge of communication.

• SME

• Elíseo de Jesús Hernández

• Verónica Núñez

• El ferxxxo

The training is very important to adquiere new knowledge about a new process that zayo may required.

Where do we see those training when are needed?

• Meets

• Zoom

• Team

• Instagram

If one member of the team is not able to work today, Who is supposed to work the SO’s assigned while that person is out of office?

• The Backup

• Alexa bice

• Norma herrera

• Elíseo De Jesús Hernández

We must be very careful when we are going to ask something in the chatter.

That’s why we always must tag the person in charge of us because just him is allow to authorize the chatters.That person is…?

• Norma bice

• Myke Valdez

• Karla Escribe

• Elíseo De Jesús Hernandez

It is very important to respond the chatter’s as soon as get them. In some extraordinary cases when we know that provide an answer will take time. How long is that timeframe of respond of that chatter?

• 24Hrs

• 48Hrs

• Whenever we want

• As soon as get them.

At the time of sent a proper answer throw tue chatter is very important avoid grammatical mistakes. That’s why is our responsibility to enable the use of……………………..?

• Grammarly

• Google translator

• Juan Felipe Bejarno

• None of the above

The training is very important to get the necessary knowledge of a new product. And ask questions during that training is very important to get clear the topic. Who is in charge to respond those questions for us?

• Jerfferson Hernández

• Eli

• Alexa Bice

• Karla Wright

Make the respective count of SO worked in one day is vey important for let your leader know that the orders assigned by him were fully review and work.

Which is the tool we must use to make that count of orders worked during the day?

• Grammarly

• Konecta Disco SDC-Chat

• Productivity report team Eli, SD-Excell

• Jarvis