Assessment 1 Review

What are 3 main HIPAA identifiers?

• SSN

• Member ID

• Member full name

• DOB

A child on the plan is considered?

• Parent

• Dependent (minor or adult)

• Subscriber

• Spouse

When switching from one member to another, which function in SC allows you to do so?

• Policy tab, click the drop down next to the member id

• Group tab

• Add Task

• Member tab, click the drop down next to member name

Which system do we utilize for legal documents such as POA and SSCC?

• Clarity

• BDS

• CIRS

• Solution Central

When someone not on the plan is calling on behalf of the member what would we try to verify them as first?

• Informal Rep

• Other family/friend

• Parent

• Subscriber

Which of these is a de-escalation tactic for an upset caller?

• Tell them to calm down

• Allow them to vent their frustration

• Hang up on them

Select the various ways members can obtain their ID card

• Clarity

• mail

• email

• sydney mobile app

When verifying a person as an informal rep, even if they provided you all of the information, what should be the first step we take?

• Ask if that member is available to speak with

• nothing

• disclose all the phi

• check cirs