
Assessment 1 Review
Authored by Christina Weiks
Life Skills
Professional Development
Used 2+ times

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8 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are 3 main HIPAA identifiers?
SSN
Member ID
Member full name
DOB
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A child on the plan is considered?
Parent
Dependent (minor or adult)
Subscriber
Spouse
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When switching from one member to another, which function in SC allows you to do so?
Policy tab, click the drop down next to the member id
Group tab
Add Task
Member tab, click the drop down next to member name
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which system do we utilize for legal documents such as POA and SSCC?
Clarity
BDS
CIRS
Solution Central
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When someone not on the plan is calling on behalf of the member what would we try to verify them as first?
Informal Rep
Other family/friend
Parent
Subscriber
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these is a de-escalation tactic for an upset caller?
Tell them to calm down
Allow them to vent their frustration
Hang up on them
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Select the various ways members can obtain their ID card
Clarity
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