Customer Care

The things a customer requires or wants from a service or product.

• Customer loyalty

• Customer needs

• Repeat customer

• customer base

Customer who buys from a firm regularly.

• Customer loyalty

• Customer experience

• Repeat customer

• Customer base

A group of customers who repeatedly purchase the goods or services of a business.

• Customer loyalty

• Customer experience

• Customer satisfaction

• Customer base

When a person continues to buy products from the same shop or company over a long period of time.

• Customer loyalty

• Customer experience

• Customer base

• Customer churn

The actions that a business carries out to keep customers using their products or services.

• Customer retention

• Customer experience

• Customer satisfaction

• Customer churn

It refers to the total journey of interactions a customer has with a brand or business.

• Customer service

• Customer experience

• Customer satisfaction

• Customer churn

The number of paying customers who fail to become repeat customers.

• Customer service

• Customer needs

• Customer satisfaction

• Customer churn

When customers are pleased with the goods or services that they have bought.

• Repeat business

• Customer experience

• Customer satisfaction

• Customer churn