Customer Relations
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Read the text and answer the questions.
Professional Development
•10 Qs
Customer Relations
Quiz
•
English
•
Professional Development
•
Easy
+20
Standards-aligned
Lorena Lomoro
Used 17+ times
FREE Resource
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A group of questions people can answer.
survey
rectify
apologize
email list
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
To fix a problem.
customer relations
rectify
apologize
email list
Tags
CCSS.RI.11-12.4
CCSS.RL.11-12.4
CCSS.RI.9-10.4
CCSS.RL.9-10.4
CCSS.RI.8.4
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A collection of names and addresses.
customer relations
recommendation
apologize
email list
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
CCSS.RI.8.3
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
To express sorrow for doing something wrong.
customer relations
recommendation
apologize
word-of-mouth
Tags
CCSS.RL.11-12.1
CCSS.RL.9-10.1
CCSS.RI.8.1
CCSS.RL.8.1
CCSS.RI.8.8
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
An idea offered for consideration.
customer relations
recommendation
survey
word-of-mouth
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.8.5
CCSS.RI.7.5
CCSS.RI.6.5
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A process that involves engaging with customers and improving their experience with a product or service.
customer relations
rectify
survey
word-of-mouth
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Shared between people through speech.
customer relations
rectify
apologize
word-of-mouth
Tags
CCSS.RI.11-12.8
CCSS.RL.11-12.8
CCSS.RL.9-10.7
CCSS.RI.9-10.7
CCSS.RL.8.7
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