CE June Quiz

Mr Michael wants to send her shipment (watch) to Indonesia as it left during her vacation in Malaysia. He called to FedEx to know import regulation. What would you advise to customer?

• Personal effect is not acceptable to Indonesia

• Advice for import regulation personal effect “barang bawaan penumpang”

• No specific import regulation for personal effect.

Ms Florine called to check rate for Leather Goods to China 215335, with below details:

Account: 339507023

Weight: 25 kg

Dim: 90:38:25 cm

Value: 1200 USD

She plans to ship the shipment on May 25, 2023. What is the best rate for her?

• Estimation rate IDR 3.313.959 with IP service, ETA would be on June,1 2023 if no customs delay

• Estimation rate IDR 11.313.747 with IP service, ETA would be on June,1 2023 if no customs delay

For digital promotion, what would you input in DPT (sharepoint) if customer refuse to provide contact details?

• Record customer data in the Digital sharepoint and choose status “rejected promotion”

• Did not input in the Digital Sharepoint due to customer refuse to callback.

Ms Katherine called to CE on June 5, 2023 wants to dispute for her invoice. She had sent email to [e-mail] on June 2, 2023, but still no response and customer urgent. What would you advice to customer?

• Resend email to [e-mail] and ask her to cc to [e-mail]

• Create escalation case in STC escalation log

• Send email to SPOC group email

Mr Emir called to CE on May 13, 2023 to check for his shipment status under AWB 772050175015. What would your advice to customer?

• The shipment under customs process and still waiting customs response

• The shipment has been arrived at CGK and still waiting Invoice and confirm value before submitting to customs.

Ms Suci wants ship gift to her friends in Belarus.  Could FedEx assist to send the package?

• Yes

• No

Mr Andrew called to CE, he wants to ship smoke salmon to Belgium. Could we assist him to ship out the shipment?

• No

• Yes

Ms Shinta called to CE to check for her shipment status on Friday, the shipment was still in transit in KIXH. Se asks of estimation arrival in ID. What would you advise to customer?

• The shipment will be uplift to ID on the next flight on Saturday and ask customer phone number for PN SMS

• We are sorry due to no confirmation for uplift confirmation, we can’t provide you estimation arrival.

• We are sorry, there would be no available flight on Saturday, the next uplift plan to ID would be on Sunday morning then promote for PN SMS

Mr Hartanto called to CE on May 29, 2023 to check his shipment status under AWB 398646818180.  He provides phone number and email address to notify for his shipment. What would you do to assist customer?

• Input customer phone number and email address on ACCS note

• Create TRC/customer support case

• Sent email to CPE team

Ms Celine want to check export regulation to ship out metal watch to AE with have value 5500 USD. What would you advise to customer?

• Advise customer to provide packing list due to value 5500 USD

• We are sorry, metal watch is not acceptable in AE

• We are sorry, metal watch with value above 5000 USD is not acceptable in AE