RETURNING GOODS | The Checkout | ABC1 Quiz

Are signs that say “no refunds” or “no returns” legal?

• Yes

• No

What does the Australian Consumer Law give you the right to do?

• Ignore signs

• Return goods if they are not as described

• Return goods if they are not fit for their purpose

• Return goods is I have changed my mind

What is acceptable quality?

• It is about what the reasonable consumer fully acquainted with the goods would regard as acceptable

• It is about what the consumer thinks is acceptable

• It is about what the seller thinks is acceptable

• It is about what the manufacturer thinks is acceptable

What does acceptable quality depend on?

• If it looks ok

• If it’s safe

• If it’s durable

• What the manufacturer decides

Do you need the original packaging to return something?

• Yes

• No

Do you need a receipt to return something?

• Yes

• No

Answer explanation

You just need to give Proof of Purchase

What is the purpose of the Australian Consumer Law?

• To protect businesses from deceptive advertising claims

• To protect consumers from deceptive advertising claims

• To protect consumers from false or misleading representations about products or services

• To protect manufacturers from false or misleading representations about products or serviceaustralian consumer aaa