Retro quiz 13.06

Are you reeeaadyyy for it?!

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• 
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If you receive this cancellation case, you will choose this cancellation reason in admin:

• Features

• Other

• Not need right now

• Complicated product

Answer explanation

If we go by the 2nd reason without asking any follow-up questions, then we should choose the "other" reason in Admin.
Othewise, it is advised to ask the user follow-up questions for more information about the reason before proceeding with the cancellation in admin.

A user has chosen the "poor customer service" cancellation reason in the survey, in admin you will choose this reason to cancel:

• Not need right now

• Complicated product

• Features

• Other

Answer explanation

The following is true about the 'Plagiarism checker':
(more than 1 answer is correct)

• is free for all users

• is a feature in the SWA tool and available only to Guru subs

• allows to check if content was plagiarised or AI generated

• is a new app in the App center

• is free for all users but has a limit of 20 reports per month

Answer explanation

Semrush now has GA4 integrations with the following tools:
(more than 1 correct answer)

• Position Tracking

• Site Audit

• My reports

• OPSC

• Backlink Audit

If we receive a case to internal_support email from Moe Al Salehi, we need to:

• Forward the case back to the CSM queue

• CS replies to the user

• We have te reassign the case to another CSM

• CS replies to the user and CC's Moe

The GA 4 integartion update for OPSC is planned for:

• middle of June

• late June

• late July

• on the 1st of July

When you receive a feedback case from the 'smm-tool-feedback' email, you will:

• reply to the user that you've passed it to our team and post to the #product-feedback channel

• do not reply to the user, instead forward it back to the solar team's 'smm-tool-feedback' email

• reply to the user that you've passed it to our team and post to the #solar-team channel

The 'New Prices Sensitivity' experiment has updated the prices for:
(more than 1 correct answer)

• Pro $129.95

• Pro $129.95 and Guru $259.95

• Guru $249.95 and Business $469.95

• Pro $99.95

• Guru $249.95

The new prices are now visible everywhere on the platfrom.

• True

• False

• They will be visible everywhere on the platform starting 15th of June.

Answer explanation

The new prices will only be visible once during sign up. In other places in Semrush, old prices will remain.