Communication

1. Verbal communication includes

• 1. Writing, Speaking, Sign language, listening

• 1. Body movements, sign language, written

• 1. Body movements, sign language, written

• 1. Written, gestures

1. True or False: When speaking with an impaired patient, you should get their attention before speaking to them. 

• True

• False

1.  When working with disoriented patients, you should:

• 1. Ask the patient if she remembers you or knows who you are

• 1. Try to make the patient understands you

• 1. Avoid distractions of noise and activity during communication

• 1. Get as close to the patient as possible when talking or giving care 

1. You walk into Mary Jones’ room; she is very pale and vomiting. Is this an example of Objective or Subjective?

• 1. Objective

• 1. Subjective

1. When entering the room of a patient who is sight impaired you should:

• 1. Walk up quietly and touch the person on the back 

• 1. Knock on the door, wait for a response, and introduce yourself

• 1. Knock on the door and go in

• 1. All of the above

1. When a patient is hearing impaired, who should the light shine on during communication?

• 1. Nursing Assistant

• 1. Patient

• 1. Both

• Neither

1. What should you NOT do when talking on the phone?

• 1. Identify yourself/facility

• 1. Talk clearly

• 1. State why you are calling

• 1. Don’t leave a message

1. What steps are included in the communication process?Sender

• 1. Sender

• Receiver

• 1. All of the above

• Feedback

1. Mrs.James is deaf. What can you do to ensure she understands the information you just gave her?

• 1. Get help from a translator

• 1. Write the information on a piece of paper for her

• 1. Speak in the loudest voice possible

• 1. All of the above

1. It is 2:00 pm. How is this read on a 24-hour clock?

• 1. 2 p.m.

• 1. 0200

• 1. 1400

• 1. 2 a.m.