7OFE

1 - Which QC tools Investigates the the highest occurring cause of defects ?

• A. Pareto Chart

• B. a Scatter Diagram

• C. Check Sheet

• D. Flow Chart

• E. Cause and Effect Diagram

2 - What is the purpose of the second step of the problem - solving process :

• A. Analyze the Problem
• B. Predict if it will work
• C. Come up with an algorithm
• D. Think about the best solution
• E. Ask questions about the problem to help you understand it

3 - The upper control limit defines:

• A. The highest variance of the process
• B. The highest standard deviation of the process
• C. The highest specification limit that the customer wants
• D. The highest level that the process should operate within

4 - The PDCA cycle stands for :

• A. Plan - Do - Check - Assess
• B. Plan - Derive - Check - Act
• C. Perform - Do - Check – Assess
• D. Plan - Do - Check - Act

5 - What is the definition of a defect ?

• A. product / process that exhibits variability.
• B. product / process that does not perform as well as the competition .
• C. product / process that does not meet customer requirements for use .
• D. product / process that is not reliable .
• E. product / process that requires extra processing .

6 - What is the primary approach employed by Lean Six Sigma to reduce the number of defects?

• A ) Add inspection to isolate the customer from process instability .
• B ) Reduce process variability at the source through redesign or process controls .
• C ) Revise specifications to better reflect customer expectations .
• D ) Provide incentives to the workforce to eliminate defects .
• E ) Educate customers to manage product / process expectations .

7 - What is the primary purpose of Lean Six Sigma?

• A ) Develop clear quality standards that can be understood by everyone .
• B ) Provide better training to the people involved in process improvement efforts .
• C ) Improve profitability and / or other key performance metrics .
• D ) Determine the number of opportunities for a defect to be produced .
• E ) Provide a better structure for process improvement .

8 - A company generates 22,700 Defects Per Million Opportunities . What is the Sigma level performance of the company ?

• A ) 4.0
• B ) 3.7
• C ) 1.2
• D ) 2.8
• E ) 3.5

9 - The quality management tool that can be described as " a diagram that rank and displays defects in order of frequency of occurrence ( from left to right ) " is a :

• a . control chart
• b . vertical bar chart
• c . histograms
• d . Pareto chart
• e . run chart

10- _______________is an effective method of organizing and presenting possible causes .

• A. Cause & Effect Diagram
• B. Line Graph
• C. Check Sheet
• D. Control Chart