Quiz about 7OFE

Question 1

1 - Which QC tools Investigates the the highest occurring cause of defects ?

Accepted Answer

A. Pareto Chart

Answer

B. a Scatter Diagram

Answer

C. Check Sheet

Answer

D. Flow Chart

Answer

E. Cause and Effect Diagram

Question 2

2 - What is the purpose of the second step of the problem - solving process :

Accepted Answer

A. Analyze the Problem

Answer

B. Predict if it will work

Answer

C. Come up with an algorithm

Answer

D. Think about the best solution

Answer

E. Ask questions about the problem to help you understand it

Question 3

3 - The upper control limit defines:

Accepted Answer

B. The highest standard deviation of the process

Answer

A. The highest variance of the process

Answer

C. The highest specification limit that the customer wants

Answer

D. The highest level that the process should operate within

Question 4

5 - What is the definition of a defect ?

Accepted Answer

C. product / process that does not meet customer requirements for use .

Answer

A. product / process that exhibits variability.

Answer

B. product / process that does not perform as well as the competition .

Answer

D. product / process that is not reliable .

Answer

E. product / process that requires extra processing .

Question 5

6 - What is the primary approach employed by Lean Six Sigma to reduce the number of defects?

Accepted Answer

B ) Reduce process variability at the source through redesign or process controls .

Answer

A ) Add inspection to isolate the customer from process instability .

Answer

C ) Revise specifications to better reflect customer expectations .

Answer

D ) Provide incentives to the workforce to eliminate defects .

Answer

E ) Educate customers to manage product / process expectations .

Question 6

7 - What is the primary purpose of Lean Six Sigma?

Accepted Answer

C ) Improve profitability and / or other key performance metrics .

Answer

A ) Develop clear quality standards that can be understood by everyone .

Answer

B ) Provide better training to the people involved in process improvement efforts .

Answer

D ) Determine the number of opportunities for a defect to be produced .

Answer

E ) Provide a better structure for process improvement .

Question 7

8 - A company generates 22,700 Defects Per Million Opportunities . What is the Sigma level performance of the company ?

Accepted Answer

E ) 3.5

Answer

A ) 4.0

Answer

B ) 3.7

Answer

C ) 1.2

Answer

D ) 2.8

Question 8

9 - The quality management tool that can be described as " a diagram that rank and displays defects in order of frequency of occurrence ( from left to right ) " is a :

Accepted Answer

d . Pareto chart

Answer

a . control chart

Answer

b . vertical bar chart

Answer

c . histograms

Answer

e . run chart

Question 9

10- _______________is an effective method of organizing and presenting possible causes .

Accepted Answer

A. Cause & Effect Diagram

Answer

B. Line Graph

Answer

C. Check Sheet

Answer

D. Control Chart

Question 10

11 - From The 7 QC tools which is to investigate the correlation of data ?

Accepted Answer

a. Scatter Diagram

Answer

b. Check Sheet

Answer

c. Stratification

Answer

d. Cause and Effect Diagram

Question 11

12 - Cost of quality includes :

Accepted Answer

e . all of the above

Answer

a . Cost of all work to build a product or service that conforms to the requirements

Answer

b . Training programs

Answer

c. Cost of all work resulting from nonconformance to the requirements

Answer

d . a and b

Question 12

13 - Most quality problems

Accepted Answer

c. is the result of management's lack of attention to potential quality improvement ideas

Answer

a . originates in the quality department where the ultimate responsibility for quality rests

Answer

b. originates on the shop floor because of waste and product rework

Answer

d. could be eliminated if shop supervisors monitored their workers more closely

Answer

e. A and B

Question 13

14 - Which of the following would NOT normally be considered as a ' costs of quality?

Accepted Answer

a . Marketing costs

Answer

b . Internal failure costs

Answer

c. Warranty costs

Answer

d . Prevention costs

Answer

e . Inspection costs

Question 14

15 - Tools and techniques of the Perform Quality Control process include all of the following EXCEPT :

Accepted Answer

D. Quality control tendency charts

Answer

A. Flowcharting

Answer

B. Pareto chart

Answer

C. Control charts

Question 15

16 - Control charts have all of the following characteristics EXCEPT:

Accepted Answer

c. They are used to illustrate how various factors might be linked to potential problems or effects .

Answer

a . They are used to determine whether or not a process is stable or has predictable performance .

Answer

b. They are used to monitor various types of output variables .

Answer

d . They are used to illustrate how a process behaves over time and when a process is subject to special cause variation , resulting in an out - of - control condition .

Question 16

17 - All of the following are characteristics of benchmarking EXCEPT :

Accepted Answer

d. It involves comparing actual or planned project practices to those of comparable projects only within the same application area.

Answer

a. It involves comparing actual or planned project practices to those of comparable projects to generate ideas for improvement .

Answer

b. It involves comparing actual or planned project practices to those of comparable projects to provide a basis for measuring performance

Answer

c. It involves comparing actual or planned project practices to those of comparable projects within the organization or outside of it .

Question 17

18 - A problem definition should include

Accepted Answer

c . What the problem is and what it is not

Answer

a . A control charts

Answer

b . Names of members of the team

Answer

d . Who was operating the machine that day

Answer

e . Ideas to solve the problem

Question 18

19 - Drawing control charts requires

Accepted Answer

a . Calculation of statistics from data

Answer

b . Adjusting the machines

Answer

c . Teamwork training of workers

Answer

d . Top management involvement

Answer

e . Meetings with suppliers

Question 19

20 - Benchmarking determines

Accepted Answer

c . How company is doing relative to others

Answer

a . Customer requirements

Answer

b . Process capability

Answer

D. If management is motivated

Question 20

21 - Seven tools Include

Accepted Answer

d . Histogram

Answer

a . Team meetings

Answer

b . Management meeting regularly with workers

Answer

c . Workers ' toolkit

Answer

e . All above

Question 21

22 - Flow charts indicate

Accepted Answer

d . How inputs get processed into outputs

Answer

a . Causes of process variation

Answer

b . The kind of forms to fill out

Answer

c . Who reports to whom

Answer

e. How samples are rejected

Question 22

23 - A fundamental attribute of TQM is

Accepted Answer

c . Top management's direct involvement

Answer

a . Drawing control charts

Answer

b . Having team meetings

Answer

d . Meeting ISO 9000 audit

Answer

e. All of the above

Question 23

24 - SPC helps determine

Accepted Answer

a . If assignable causes are disturbing the process

Answer

b . If vendor performance is falling

Answer

c . If customers are happy

Answer

d . If customers are motivated

Answer

e . If top management is involved

Question 24

25 - Problem solving begins with

Accepted Answer

d . Problem Identification

Answer

a . Team discussions

Answer

b . SPC

Answer

c . Design of experiments

Answer

e . Punching time clock

Question 25

26- Cause - effect diagram is used in

Accepted Answer

D. Problem analysis

Answer

A. Problem identification I

Answer

B. Field visits

Answer

C. Vendor surveys

Question 26

27 - Six Sigma implies

Accepted Answer

d . 3.4 defects per million in output

Answer

a . A statistical method

Answer

b . A trouble - shooting method

Answer

c . Teams are effective

Answer

e . All above

Question 27

28 - Fishbone diagrams are drawn

Accepted Answer

c . To brainstorm causes of an effect

Answer

a . To find customer needs

Answer

b . To find the cost of quality

Answer

d . To screen workers ' suggestions

Answer

e . To explain what the process does

Question 28

29 - The seven - step problem solving technique covers the following except :

Accepted Answer

d . Developing possibilities

Answer

a . Finding the right problem to solve

Answer

b . Defining the problem

Answer

c . Analyzing the problem

Question 29

30 - A company wants to develop a new process . Which Six Sigma methodology the company would be implementing?

Accepted Answer

d . DMADV

Answer

a. DMODV

Answer

b. DMODE

Answer

C. DMAIC

Question 30

31 - In two approaches of the Design for Six Sigma , DMADV and DMADOV , the difference is the " O " in the DMADOV. What does the " O " in DMADOV stands for ?

Accepted Answer

c . Optimize

Answer

a . Opportunity

Answer

b . Options

Answer

d . Organize

Question 31

32. When errors that affect quality are discovered , the procedure to improve the situation should be to ___________

Accepted Answer

e . all of the above

Answer

a . identify the specific error

Answer

b . correct the specific error

Answer

c . determine the root causes of the error

Answer

d . correct the root cause of the error

Question 32

33 - A quality program within a project should be based on ______________of errors to improve productivity along with quality levels .

Accepted Answer

d . prevention

Answer

a . early detection

Answer

b . early correction

Answer

c . late correction

Question 33

34 - KAIZEN techniques consist of the following steps except :

Accepted Answer

d . Eliminate selected proposal

Answer

a . Identifying problem

Answer

b . Examining the problem

Answer

c . Finding ideas to solve the problem

Answer

e . Implementing the proposal of errors to improve

Question 34

35 - Which of the following would NOT normally be considered as Internal Failure Costs

Accepted Answer

c . Prevention costs

Answer

a . Scrap costs

Answer

b . Rework costs

Answer

d . Process downtime costs

Answer

e . Price - downgrading costs4

Question 35

36 - SCAMPER is an acronym for except

Accepted Answer

e . Put to the same uses

Answer

A. Substitute

Answer

b . Combine

Answer

c . Adapt , Adjust or Add

Answer

d . Magnify , Minify or Modify

Question 36

37 - Benefits of Adopting Technology for Zero defect except

Accepted Answer

b . Quality decreasing .

Answer

a . Improving percentage of First time right in process ( FTR )

Answer

c . Error proofing in manufacturing process .

Answer

d . Reduction of re - work rate

Answer

e . Indirectly it helps On - time delivery

Question 37

38 - Recommended steps to be completed before conducting the Gap Analysis :

Accepted Answer

e . All above

Answer

a . Identify one or more people to conduct the Gap Analysis ; it is helpful if they have some quality system experience or audit experience .

Answer

b . You may also want to consider having assistance from a consultant .

Answer

c . Create or purchase a Gap Analysis Checklist .

Answer

d . Non above

Question 38

39 - Flow charts are Visual illustration of the sequence of operations required to complete a task

Accepted Answer

e. All above

Answer

a. Schematic drawing of the process to measure or improve.

Answer

b. Starting point for process improvement

Answer

c. Potential weakness in the process are made visual

Answer

d. Picture of process as it should be

7OFE

39 questions

1 - Which QC tools Investigates the the highest occurring cause of defects ?

2 - What is the purpose of the second step of the problem - solving process :

3 - The upper control limit defines:

4 - The PDCA cycle stands for :

5 - What is the definition of a defect ?

6 - What is the primary approach employed by Lean Six Sigma to reduce the number of defects?

7 - What is the primary purpose of Lean Six Sigma?

8 - A company generates 22,700 Defects Per Million Opportunities . What is the Sigma level performance of the company ?

9 - The quality management tool that can be described as " a diagram that rank and displays defects in order of frequency of occurrence ( from left to right ) " is a :

10- _______________is an effective method of organizing and presenting possible causes .

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