SB Mentorship Trivia

[Q1] How many warnings can result in a termination?

• 2

• 3

• 4

• 5

Answer explanation

Three (3) warnings within 2 months result in a termination.
Refer to Management Handbook (Disciplinary Actions)

[Q2] What are the main responsibilities of Crew Trainers?

• Supervising alongside an RS+

• Attending 2 training sessions

• Responding to support tickets

• Working alongside LRs

Answer explanation

Their duties are to attend at least 2 training sessions work alongside LRs.

Refer to Management Handbook (Responsibilities of Crew Trainers)

[Q3] Which administrative team is in charge of running the mentorship program?

• Staff Management Team (SMT)

• Community Management Team (CMT)

Answer explanation

Community Management Team (CMT):

- Deals with partnership relations.

- Organizes and operates community-wide events.

- Runs the Management Mentor Program.

- Oversees the Discord Moderation Team.

Refer to Management Handbook (Administrative Teams)

[Q4] Which of the following are the duties of Staff Management Team (SMT)?

• Handle Management team's activity and performance

• Oversee the Discord Moderation Team

• Deal with partnership relations

• Handle management and staff complaints, reports, and disciplines

Answer explanation

Staff Management Team (SMT):

- Manages the management team’s activity.

- Handles management and staff complaints and reports.

- Handles management team discipline.

Refer to Management Handbook (Administrative Teams)

[Q5] True or False: Crew Trainers (CTs) have access to Trello Board.

• True

• False

Answer explanation

Only Restaurant Supervisor+ (RS+) have access to Trello Board. Therefore, to file a staff/exploiter report, contact them.

[Q6] What is the chain of command?

Answer explanation

The chain of command basically tells you who to contact in certain situations. It's important to contact the appropriate rank/team for your needs.

[Q7] True or false: You deal with a misbehaving staff like a disruptive customer.

• True

• False

Answer explanation

Do not follow the usual warning procedure when dealing with a poorly-behaved LR. You need to give them a final reminder before removing them from the server and filing a termination request.
Refer to Mentorship Presentation (Disciplinary Action)

[Q8] Which of the following is the activity requirement for Crew Trainers (CTs)?

• 90 minutes of total shift time

• Attend at least 2 training sessions and 90 minutes of total shift time

• Attend at least 2 training sessions

• Attend at least 3 training sessions

Answer explanation

Refer to Management Policies (Policy 1 - Activity Standards)

[Q9] When is activity for each week tracked?

• After the last training session of the week

• Saturday 11:59 PM EST

• Sunday 11:59 PM EST

• Monday 12 AM EST

Answer explanation

Make sure to finish your activity requirements from Sunday 12 AM EST to 11:59 PM EST, or you will face disciplinary action from SMT.

Refer to Management Policies (Policy 1 - Activity Standards)

[Q10] What happens if a Management member fails to complete the activity requirements for 2 consecutive weeks?

• They will be marked "Inactive"

• They will be demoted to their previous rank

• They will be terminated

• They will be suspended

Answer explanation

• If a management member fails to meet the weekly requirements for a week, they will be marked “Inactive” and be contacted by a member of SMT regarding their activity.

- If a management member fails to meet the weekly requirements for two (2) consecutive weeks, they will be demoted to their previous rank.

- If the management member has not responded to any attempts that the Staff Management Team has made within those two (2) weeks, they will be terminated.

- If a management member fails to meet the weekly requirements for three (3) consecutive weeks, they will be terminated.

Refer to Management Policies (Policy 1 - Activity Standards)