A company contracts with a service provider to obtain IaaS and ITaaS services. What are two advantages of these types of cloud service implementation? (Choose two.)

less investment in local equipment and training

protection from costly upgrades and software licenses

increased control over the types of equipment purchased

less internet bandwidth required for the LAN

fewer switch ports needed to connect LAN users

What are two methods of disabling cellular data when located in an area where it is limited or expensive? (Choose two.)

using Settings to turn off mobile data

enabling Bluetooth for data connections

placing the device in Airplane mode

Refer to the exhibit. A computer technician creates a bootable USB hard drive and loads a Linux operating system on it. When the technician reboots the computer, it does not boot to the Linux OS. Instead, the light on the optical drive flashes and then the computer loads Windows. What needs to be done to ensure that the computer automatically boots from the USB hard drive if it is connected?

Move the USB Hard Disk drive option to the top of the boot order.

Move the USB Key option to the top of boot order.

Move the CD/DVD drive to the bottom of the boot order.

Move both the CD/DVD and the hard disk options to the bottom of the boot order.

A help desk technician receives a call from a user describing an issue with a computer. The user states that the computer will not power on, that it only makes a beeping sound. Why does the technician ask the user to restart the system and count how many beeps the computer makes?

Different numbers of beeps can indicate different types of hardware issues discovered during POST.

Fewer than 4 beeps usually indicate a problem with software loaded on the computer.

The number of beeps indicates the severity of the hardware issue–more beeps mean a more severe problem.

The number of beeps relates to beep codes that are standardized across all manufacturers.

The help desk receives a call from a customer who reports a computer issue that occurs after trying to install Windows 10 with a disc that the IT department provided. When the customer reboots the computer, instead of loading Windows, the computer displays the Windows installation program screen again. Which probable cause should the IT technician place at the top of the list of most obvious reasons for the error?

The customer forgot to remove the disc from the optical drive.

The Windows 10 installation did not complete correctly.

The boot order in the BIOS is incorrect.

The hard drive in the computer is beginning to fail

What is an example of an active cooling solution for a desktop PC?

installing case and CPU cooling fans

reducing the speed at which the CPU operates

applying thermal paste on top of the CPU

adding a heat sink on top of the CPU

What is a consequence of a computer not having enough RAM memory installed?

Data may be swapped between the RAM and the slower hard drive more frequently.

Data and program code may be swapped between RAM and faster EEPROMs.

USB flash memory can be used instead of RAM to improve performance.

Programs and files can be held temporarily on ROM chips on the motherboard.

Refer to the exhibit. A payroll department employee has shared a locally attached HP Officejet Pro 8110 printer over the network in Windows 10. What do the other Windows 10 users in the payroll department have to do in order to print to the shared printer?

Use the Add a printer option and select the HP Officejet Pro 8110 in Payroll printer in the Select a printer screen.

Enable File and printer sharing in the Network and Sharing Center > Advanced sharing settings screen.

Nothing. The shared printer will automatically appear in the Devices and Printers listing when someone logs in.

Download and install the latest HP Officejet Pro 8110 driver for Windows 10 from the HP web site.

Refer to the exhibit. A user calls the help desk to report a printer issue. The user explains that when selecting the print option from the menu bar, a dialog box pops up requesting a file name. After entering the filename, nothing prints on the attached HP printer. What is the cause of the issue that the user is experiencing?

The default printer is a virtual printer.

The HP printer is off-line or disconnected.

The HP printer is not reachable over the network.

An incorrect printer driver is loaded.

In which two situations would thin clients be a good choice to meet the end-user computing needs? (Choose two.)

when it is necessary for employees to use tablets with minimal storage and processing capabilities

when installed in an enterprise environment where there is a gigabit LAN and powerful servers

when it is necessary for employees to store large amounts of information for off-line access

in branch offices located in rural areas where broadband Internet is either not available or not reliable

in a small business where employees must install and maintain their own application software

Refer to the exhibit. The help desk is receiving numerous calls from employees in the payroll department. It appears that their computers can print to the local network printer, but cannot access the cloud-based payroll service. One employee sends a screen print showing the result of issuing an ipconfig /all command. What is the cause of the issue being experienced by the users?

The DHCP server is configured with the wrong default gateway address.

The DHCP server is down or unreachable over the network.

No DNS server is configured for this network.

The static IP configuration on the payroll department PCs is incorrect.

The PCs are using IPv6 as the preferred communication protocol.

An employee recently purchased a smartwatch. Following the instructions from the watch manufacturer, the employee downloads the wearable app and installs it on an Android phone. The smartwatch shows that it is in discoverable mode, but the app cannot connect to the watch. What is one issue that might cause this problem?

Bluetooth is disabled on the Android phone.

5G is not active on the Android phone.

NFC communications is not enabled on the smartwatch.

The new smartwatch WiFi connection is faulty.

Refer to the exhibit. What is one function that a technician can accomplish using this graphical interface?

set passwords to allow for access to the BIOS

configure a wireless SSID and password

change screen resolution and lock screen settings

change the amount of power provided to USB ports

Why would a university student need to use the taskkill command?

to end one or more processes on a PC based on process ID or image name

to display a list of current processes running on a local or a remote computer

to repair, prepare, and fix Windows images and the recovery image within an installation of the operating system

to scan and verify the integrity of all protected system files and replace incorrect versions with correct versions

How can a hard drive that is using an MBR be partitioned in order to support additional logical drives?

Make one primary partition an extended partition to contain the logical drives.

Expand the size of the active partition into unallocated space available on the drive.

Create multiple logical partitions within the active partition.

Create a large dynamic volume that spans more than one disk.

A computer technician uses Windows tools to gather information such as system components, operating system, users, and disk drives on multiple systems within the company. Another technician suggests that the tasks would take less time if they were automated. Which two built-in scripting capabilities in Windows enable a technician to run a simple text file, created in Notepad, which contains the necessary commands and variables? (Choose two.)

PowerShell ISE script interpreter

command line batch script interpreter

Linux Bash shell script interpreter

JavaScript client-side scripting language

Refer to the exhibit. Examine both the output and the source code of the Linux shell script sample.sh . Which two statements describe the variables contained in the sample.sh script? (Choose two.)

The $uname variable is an input variable defined within the script.

The $HOSTNAME variable is an environmental variable initialized by the system.

The $HOSTNAME variable is defined within the script.

The $DAY variable is a standard environmental variable in Linux.

The value of the $HOME variable is the same for all logged in users.

Why would a lawyer need to use the tracert command?

to display a list of the near-side router interfaces between the source device and the destination device

to verify activity on the PC by displaying all active TCP connections on the device

to query the Domain Name Sysytem (DNS) to get domain names and mapping information

to quickly verify connectivity by sending echo-request messages to the destination and receiving a series of echo-reply messages from that destination

A network analyst is booting a laptop that has Windows 7 installed with cellular SIM slot. The boot process is currently working on the following step: The Windows kernel takes over the boot process. What is thenext step that will happen in the boot process?

NTOSKRNL.EXE starts the login file called WINLOGON.EXE.

WinLoad reads the registry files, chooses a hardware profile, and loads the device drivers.

The Windows kernel takes over the boot process.

WinLoad loads two files that make up the core of Windows: NTOSKRNL.EXE and HAL.DLL.

A company purchases 15 USB flash drives to use for data analysis training for company accountants. The data analysis training requires that actual company data be stored on the drives, so a secure method of erasing the data is needed before the flash drives can be reused for other training classes. What method should the IT technicians use to ensure that the data on the USB flash drives cannot be recovered?

a quick formatting utility to overwrite the data

a degaussing wand to erase the data

a secure erase software utility to wipe the drive

an electromagnetic device to wipe the drive

Refer to the exhibit. What can be determined about the contents of the ite_user home directory?

There are two data files and three directories contained in this user directory.

The octal representation of the permissions for January is 755.

All users have read, write, and execute permissions to files within the directories.

The data files in this user directory contain no data.

Refer to the exhibit. What is true of this mobile device screen?

Text messages, news, photos and other content can be displayed in the different tiles.

Tapping and holding the arrow at the bottom left will display the Home screen.

Icons and buttons are used to represent the different apps on the phone.

Unpinning an app from this view will uninstall the app from the phone.

Tile sizes depend on the size of the app.

An on-site IT technician needs to work on systems installed in a small health clinic located in New York state. When the technician arrives, the office manager asks if the technician is aware of HIPAA regulations. Which two situations are breaches of PHI and could possibly lead to severe penalties under HIPAA? (Choose two.)

sending screenshots of multiple patient health records that contain error messages to a second level technician

making a backup of the clinic patient data in order to recreate the issues on a server in the IT support office

sending the software support technician a text of the error messages that pop up when viewing patient records

calling the software support help desk and describing an issue occurring when patient records are printed

watching the office manager demonstrate an issue using a copy of the clinic database that contains test data

Why would a manager need to use the del command?

to erase one or more files from a Windows directory

to relocate a file from one Windows directory to another one

to move that file to a different Windows directory while also leaving the file in the current location

A technician is working on a laptop and an app is not responding. What is a possible solution for this situation?

Ensure that Bluetooth is not activated.

Ensure that Wi-Fi is turned off.

Ensure that only one app is open at a time.

An IT technician attempts to copy a large file to a USB flash drive that contains other data but the copy fails. The technician checks the properties of the flash drive and finds that it was formatted using FAT32. Which method can the technician use to easily change the file system to NTFS without losing the data files currently stored on the disk?

Open the Command Prompt (Admin) window and use the convert command.

Back up the data on the flash drive, reformat the drive as NTFS, and restore the data.

Use the Disk Management utility on Windows 10 to change the formatting.

Create a new partition on the flash drive and format it as NTFS.

What can an IT technician accomplish using the Manage Storage Spaces feature in Windows 8 and 10?

create storage pools and configure disk arrays update disk device

configure RAID controllers in the BIOS

automatically configure disk backup utilities

drivers in the Windows registry

A technician is booting a PC that has Windows 10 installed on dynamic drives. The boot process is currently working on the following step: POST. What is the next step that will happen in the boot process?

BIOS locates and reads the configuration settings that are stored in the CMOS memory.

NTOSKRNL.EXE starts the login file called WINLOGON.EXE.

ITE 4

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MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which two activities are normally controlled by the Northbridge part of the chipset? (Choose two.)

communication between the CPU and the I/O ports

access to the RAM

communication between the CPU and the hard drive

access to the video card

communication between the CPU and the sound card

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A manager is booting a tablet that has Windows 8 installed. The boot process is currently working on the following step: WINLOGON.EXE displays the Windows Welcome screen What is the next step that will happen in the boot process?

There are no more steps, the boot process is complete.

The BIOS boots the computer using the first drive that contains a valid boot sector.

The code in the boot sector is executed and the control of the boot process is given to Windows Boot Manager.

Winload uses the path specified in BOOTMGR to find the boot partition.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An analyst is booting a tablet that has Windows 7 installed with media card reader. The boot process is currently working on the following step: WINLOGON.EXE displays the Windows Welcome screen What is the next step that will happen in the boot process?

There are no more steps, the boot process is complete.

WinLoad loads two files that make up the core of Windows: NTOSKRNL.EXE and HAL.DLL.

WinLoad reads the registry files, chooses a hardware profile, and loads the device drivers.

The Windows kernel takes over the boot process.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Before installing the latest version of printer management software, an IT technician creates a restore point on the Windows 10 computer. The installation fails before it is complete, and now the printer shows as unavailable. Which Windows option should the technician use to reverse the software installation and return the system to its prior state without affecting users files and settings?

Backup and Restore

System Restore

File History

Registry editor

MULTIPLE SELECT QUESTION

45 sec • 1 pt

A new customer asks if all of its older company computers, which are still running Windows XP, can be immediately upgraded to Windows 10. What are two important concerns that the IT technician must discuss with the customer in order to determine if the OS upgrade can be done? (Choose two.)

the availability of wireless 802.11 standards support in the new OS

OS support for new printers and scanners they may purchase

compatibility of existing applications and custom software with the new OS

the timeframe for the end of support for Windows 10

minimum memory and processor requirements for Windows 10

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which three wireless router settings should be disabled as a security best practice? (Choose three.)

UPnP support

WPS auto configuration

SSID broadcast

MAC address filtering

parental controls

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are two symptoms that indicate that a computer system may be a victim of DNS spoofing? (Choose two.)

The output of the nslookup command reports an unknown resolver name and IP address.

Entering www.cisco.com in a browser displays a popular gaming site instead of the Cisco homepage.

System files have been renamed and some user files are missing from the computer hard drive.

The user receives Access Denied errors when attempting to download files from the network servers.

A user is receiving thousands of junk emails each day and contacts report receiving spam from the user.

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ITE 4

Which two activities are normally controlled by the Northbridge part of the chipset? (Choose two.)

A manager is booting a tablet that has Windows 8 installed. The boot process is currently working on the following step: WINLOGON.EXE displays the Windows Welcome screen What is the next step that will happen in the boot process?

An analyst is booting a tablet that has Windows 7 installed with media card reader. The boot process is currently working on the following step: WINLOGON.EXE displays the Windows Welcome screen What is the next step that will happen in the boot process?

A new customer asks if all of its older company computers, which are still running Windows XP, can be immediately upgraded to Windows 10. What are two important concerns that the IT technician must discuss with the customer in order to determine if the OS upgrade can be done? (Choose two.)

Which three wireless router settings should be disabled as a security best practice? (Choose three.)

What are two symptoms that indicate that a computer system may be a victim of DNS spoofing? (Choose two.)

A PC technician has been asked by a supervisor to recommend a security solution for preventing tailgating. Which security technique should the technician recommend?

A company contracts with a service provider to obtain IaaS and ITaaS services. What are two advantages of these types of cloud service implementation? (Choose two.)

What are two methods of disabling cellular data when located in an area where it is limited or expensive? (Choose two.)

Access all questions and much more by creating a free account

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