Quizz 3
Authored by Bruce Wayne
Business
3rd Grade
Used 1+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who oversees the ERCOT Market and is responsible for licensing Retail Electric Providers?
TDSP
ERCOT
PUCT
Attorney General
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is responsible for resolving power outages?
Retail Electric Providers
TDSP
ERCOT
PUCT
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the hours of operation for Frontier Utilities?
6:00 am to 6:00 pm Monday through Friday and 8:00 am to 2:00 pm on Saturday
7:00 am to 6:00 pm Monday through Friday and 8:00 am to 5:00 pm on Saturday
7: 00 am to 8:00 pm Monday through Friday and 8:00 am to 2:00 pm on Saturday
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the hours of operation for Gexa Energy?
6:00 am to 6:00 pm Monday through Friday and 8:00 am to 2:00 pm on Saturday
7:00 am to 6:00 pm Monday through Friday and 8:00 am to 5:00 pm on Saturday
7: 00 am to 8:00 pm Monday through Friday and 8:00 am to 2:00 pm on Saturday
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Regarding the Security Verification Process: If an account is NOT validated through the IVR, agents must confirm
Account Holders/Secondary name, Service Address, and 1 Personal Identifiable Information (i.e. SS#, DL, or DOB)
Account Holders/Secondary name, Password on Account (if available) or 1 Personal Identifiable Information (i.e. SS#, DL, or DOB)
Account Holders/Secondary name, Billing Address, Social Security Number
None of the Above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Regarding the Verification Process: A Secondary (Decision Maker) cannot process a Move Out for either the Gexa or Frontier Brand
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Regarding the Verification Process: A legal spouse is automatically considered to have equal authority as the account holder, whether they are listed as a secondary or not
TRUE
FALSE
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