Salesforce Refresher Session Pre-test

On Chatter, I can tag anyone in the company to raise a comment or question about a specific order

• True

• False

In which section can you see all the delays the order may have faced?

• 1

• 2

• 3

• 4

• Not visible in this image.

There are two steps to changing the main LPOC of a site:

1- Creating the new contact.

2- Linking the contact to the site.

• True

• False

I should always have a workflow timeline task that is either on "In progress" or on "Action pending".

• True

• False

Mark the area you need to click to see the medium and technology of the service.

To add an early billing date, I need to go to the

• Product order element

• Product order

• Product order item

The order owner can be the

• Service Delivery Manager

• Project Manager

• Customer Success Manager

• Sales Ops Manager

If I have a comment or question about an order, I should reach out to the internal person via

(a)  

If I fill in all of the supplier's confirmed delivery dates, the customer's confirmed delivery date will be the latest date + **insert number** days.

(a)  

SDMs are able to complete the workflow timeline tasks of the Service Activation Engineers.

• True

• False