Leadership skill CA03 Level 3

What is counseling?

• Put themselves into the counsellor shoe

• Counselling only can be done by professional

• Counselling help people to explore feelings and emotion

• Counsellor should be listened with sympathy & empathy

What is good practice in counselling process?

• More talking than listening

• More listening than talking

• Don't be firm to your decision

• Ask only yes or no answer question

What are the leadership responsibility?

• The task of a leader is to bring about constructive and necessary change

• The process of directing the behaviour of others toward the accomplishment of some common objectives

• The power to determine, adjudicated, or otherwise settle issues or disputes the right to control , command or determine

• The state or fact of being responsible, answerable, or accountable for something within one's power, control or management

Which one is an examples of the attitude of a group leader responsibilities?

• Ensures team celebrates failure

• Not encouraging fair play with team rules

• Works with leadership on development of team charter, goals and team

• Negotiates with leadership to gain low level commitment for necessary team resources

What is leadership?

• Honest

• Empower people

• Set example

• Does not have faith in people

Efforts from group leader are to ensure that there is a team strong ______ among employees working objectives.

What is team work?

• A group of leaders

• Unabilities to communicate with the others on the team

• Unwillingess of a group of people to work together to achieve a common aim

• Team work is cooperative or coordinated effort on the part of a group of persons

Which one of the following roles is most likely to prevent complacency and group think?

• Listener

• Challenger

What is a major contributor to the Gatekeeper role?

• Screen new members for the group

• Spark the creativity of group members

• Bring about a balanced contribution by groups members

How many steps are there to reduce overall stress levels at work place?

• 6

• 5

• 7

• 10