Refresher 2

How to confirm bank if the customer complained that they have not received code even after trying multiple times?

• Re-send code

• request to call phone support

• request for bank statement and POI

• TM can confirm it without any documents

What steps should be taken when cx requests for referral vouchers?

• Transfer to digital gift

• Request for email regarding referral voucher

• Issue voucher

• Deny request

Cx can edit PayPal.Me link

• True

• False

Cx wants to downgrade account. Their account is not KYC verified and listed as sole proprietorship under the name of "Theatre Ltd". How would you respond to the cx?

•   If cx mentions about the business being non existent, we may go ahead and downgrade

  
  

•    Deny the request to downgrade and request them a Personal PayPal account.

  
  

Can we allow early withdrawal for an account No Appealed for AUP violation?

• Yes

• No

Cx requested to release hold after 48 hours from the deliver date (all the early release options are eligible)

• File PET ticket

• Release money

• Deny request and ask the cx to wait

• Request contact phone support

Can we make minor and legal name changes?

• Yes, with right documents

• No

• Contact ICA

• Request to make a call back