CRM Engage Quiz

What is the second Values of Reliance Digital?

• WORK WITH UTMOST HUMILITY

• CHALLENGE THE STATUS QUO

• ENTREPRENEURIAL SPIRIT

• CUSTOMER IS ALWAYS RIGHT

In which values we are talking about continuously innovation and try new ways and ideas of adding value to our customers and our business.

• CUSTOMER IS ALWAYS RIGHT

• ENTREPRENEURIAL SPIRIT

• CHALLENGE THE STATUS QUO

• WORK WITH UTMOST HUMILITY

In Customer Experience stages which one is the first stage?

• Pre-Work

• During the Sale

• Post-Sale

What is the meaning of "A" in Customer Service Mindset?

• First-time Right Solution

• Act with a Sense of Urgency

• Act with Solution

• Take Obsessive Ownership

We should not Repeat & Confirm while handling Irate Customer.

• True

• False

Listening is not good while dealing with irate customer.

• True

• False

What is our Vision

• Differentiate Customer, On going relationship, Personalized service.

• Personalizing Technology

• Personalized Service.

We need to be solution oriented not challenge oriented.

• True

• False

How to calculate NPS Score?

• Overall% of Detractor-Overall% of Promoter.

• Overall% of promoter-Overall% of detractor.

• Promoter-Passive

• None of the above.

We should listen to customer and address customer concern which is our first value as "Customer is always right".

• True

• False