CSQA_SC4

Which answer below is NOT one of the seven steps for implementing an IT quality function?

• Identify a quality manager

• Staff and train the quality function

• Build support for quality

• Audit the use of quality tools

• Develop a charter

Fill in the blank:

QA Analyst is matured from Quality Control to Quality Consultant by 2 drivers: Manager Belief & Management (a)  

Which of the following tool(s) can be applied to determine the change in process scope?

• Flow Charts

• Brainstorming

• All of the above

• Cause and Effect Diagram

How many types of Internal Audits?

• 3

• 4

• 5

• 6

Following is 5 steps process of marketing in relation with PDCA, step 3 is...??

• Present solutions in term of customer needs

• Obtain approval

• Address Barriers & Obstacles

• Barriers & Obstacles

"Establish Functional Improvement Objectives" is a step in the ............ of benchmarking.

• Planning Phase

• Analysis Phase

• Integration Phase

• Action Phase

Implementing an IT Quality Function need identify to whom the quality leader report. So how much percentage need to report to manager of computer operations?

• 10%

• 15%

• 25%

• 50%