Product Hangout: TPI

From which type of WooCommerce integration does this error originates?

• API Keys

• Oauth

• Direct

• Indirect

Which API keys should merchant input in the WooCommerce settings field when they use the alternative API keys workaround?

• Public API key
• Secret API key
• Public & Secret API key
• Don't need API keys

Which suggestion should we give to merchant after recommending to use WooCommerce API key integration workaround?

• Go to Settings > Payments and toggle all the desired payment method
• Go to Settings > Payments and set successful payment status
• Go to Settings > Payments and set external ID format
• All correct

Ticket type Currency Settings should be paired with which reason code....

• Unsupported currency
• Lack of understanding on integration
• Lack of understanding on product
• Merchant misconfiguration

Reason code Unsupported Currency should be paired with which ticket type....

• Integration error
• Checkout failure
• Transaction status discrepancy
• Store order vs invoice mismatch amount

If merchant find either of these 2 errors, which ticket type should we choose?

• Currency settings

• Unsupported currency

• Checkout failure

• Lack of understanding on product

There's a merchant who come to us asking whether they can integrate Xendit with X platform. Upon checking on Xendit Docs, you can't find X platform on the list of platform that Xendit provide. You then reply that Xendit has yet to provide official integration with X platform. Which ticket type and reason code should you populate in the ticket fields?

• TT: Question::Integration Related RC: Lack of understanding on integration Partner: None

• TT: Question::Product feature and capabilities RC: Lack of understanding on integration Partner: None

• TT: Feature request RC: New product feature request Partner: None

• TT: Feature request RC: Current product improvement Partner: None

There's a merchant who come to us asking how to integrate Xendit with X platform. They informed that X platform states in their page that they can be integrated with Xendit. Upon checking on Xendit Docs, you can't find X platform on the list of platform that Xendit provide. What should you inform merchant?

• Give general check then escalate to L2 to confirm

• Give general check then escalate to Product team to confirm

• Inform them that we currently don't have the integration and close the ticket

• Suggest them to ask platform X directly. Inform them we haven't build official integration with platform X yet, therefore we have no context or resource to give information on how to integrate.

Below are the reasons why populating Partner field for TPI inquiries is important, except...

• Each TPI platforms has different behavior and issues
• Makes it easier to analyze data specific to each platforms
• Accurate result on number of tickets raised per platform
• To be able to close the ticket

Which pair of ticket type and reason should we use for UNAUTHORIZED_TRANSACTION issues on Shopify?

• TT: Issue::Checkout failure RC: Merchant misconfiguration
• TT: Issue::Checkout failure RC: Account mismatch
• TT: Issue::Integration error RC: Merchant misconfiguration
• TT: Issue::Integration error RC: Account mismatch