Effective Communication Skills

Communication is the process of exchanging information, ideas, thoughts, or emotions between individuals or groups.

• False

• True

1.       What are the skills required for effective communication?

i. Active Listener

ii. Empathy

iii. Time Management

 

• All above

• i

• ii and iii

• iii and i

‘Be on time’ is NOT one of the first impressions we give to our client.

• True

• False

Using the right ____, tone, and posture are important in communication

• dress

• word

• place

      _____ barriers usually exist between countries, religions, caste, colour, etc. at any level in society or an organization.

•  Physical 

• Cultural

• Language

      Choose ways to manage stress caused by poor communication.

i.  Set realistic expectations

ii.  Seek self-improvement opportunities

iii. Give up

• ii and i

• All above

• ii

• iii and i