D_D_INNOVATE DOMAIN 1 L 1

When a company discovers a customer problem, it is its responsibility to find a bold and innovative____________

• solution

• suggestion

• competition strategy

The lack of difficulty and effort the customer experiences when using the product or service is known as _________

• EASE

• BENEFIT

• a posiive emotion

• a solution

The improvement the product or service makes in the customer’s life that makes it valuable to them

• EASE

• CUSTOMER

  BENEFIT

• a posiive emotion

• a solution

The pleasant feeling resulting from the customer’s experience with the product or service

• EASE

• CUSTOMER

  BENEFIT

• a posiive emotion

• a solution

Learning about a customer through observing and listening to them.

• GO BROAD TO GO NARROW

• RAPID EXPERIMENTS WITH CUSTOMERS

• DEEP CUSTOMER EMPATHY

• NOE OF THE CHOICES ARE CORRECT

Conducting tests with a customer to gather and analyze data.

• GO BROAD TO GO NARROW

• RAPID EXPERIMENTS WITH CUSTOMERS

• DEEP CUSTOMER EMPATHY

• NOE OF THE CHOICES ARE CORRECT

Coming up with a large variety of solution ideas and then focusing on the ideas that are most likely to provide customer delight.

• GO BROAD TO GO NARROW

• RAPID EXPERIMENTS WITH CUSTOMERS

• DEEP CUSTOMER EMPATHY

• NOE OF THE CHOICES ARE CORRECT

This principle helps teams think of new and bold ideas.

• GO BROAD TO GO NARROW

• RAPID EXPERIMENTS WITH CUSTOMERS

• DEEP CUSTOMER EMPATHY

• NOE OF THE CHOICES ARE CORRECT

This helps to cultivate a shared understanding with the customer.

• GO BROAD TO GO NARROW

• RAPID EXPERIMENTS WITH CUSTOMERS

• DEEP CUSTOMER EMPATHY

• NOE OF THE CHOICES ARE CORRECT

This principle helps to save teams time and resources.

• GO BROAD TO GO NARROW

• RAPID EXPERIMENTS WITH CUSTOMERS

• DEEP CUSTOMER EMPATHY

• NOE OF THE CHOICES ARE CORRECT