Military Essential Skills: Conflict Resolution

The two major causes of conflict in the workplace are:

• Finances and emotions

• Relationships and emotions

• Communication and emotions

• Communication and team dynamics

Answer explanation

Conflict in the workplace most often arises from a lack of effective communication, and through emotionally driven decisions.

What is the first step in resolving a conflict?

• Seeking mediation from a superior

• Clarifying the source of the issue

• Proposing a solution

• Expressing emotions

Answer explanation

The first step in resolving conflict is to clarify its source. Ask guiding questions to understand what is causing the conflict and what a successful solution might look like.

Clear, concise, accurate, and timely ____________ can ease the number and severity of conflicts.

• Disagreements

• Orders

• Awareness

• Communication

Answer explanation

Clear, concise, accurate, and timely communication is key to resolving and avoiding conflict.

Which communication technique can help de-escalate a conflict by allowing individuals to express their feelings without interruption?

• Active Listening

• Non-Verbal Communication

• Mediation

• Assertiveness

Answer explanation

Active listening allows individuals to express their feelings and concerns. Be an empathetic listener by trying to see things from their perspective. This can help you manage and avoid conflict.

Conflict resolution is successful when the parties involved are willing to put service above_________.

• the company

• others

• self

• communication

Answer explanation

The principle of "service above self" means the commitment to prioritize the well-being and needs of others over personal interests or desires. This approach can help reduce conflict.

Which of the following is an effective strategy for preventing conflicts in the workplace?

• Ignoring potential conflicts and hoping they will resolve themselves

• Discouraging feedback and suggestions from team members

• Encouraging open communication and dialogue

• Avoiding diverse perspectives and backgrounds in the team

Answer explanation

Avoiding potential conflicts and ignoring the perspectives of others is a poor strategy for conflict resolution. Instead, encourage open and honest communication as the best means for resolving and avoiding conflicts in the future.

What is a potential consequence of unresolved conflicts in the workplace?

• Improved teamwork and productivity

• Increased job satisfaction

• Decreased morale and productivity

• Enhanced employee engagement

Answer explanation

When conflict is unresolved, it can cause friction among team members, leading to lower morale and productivity.

Conflict is a normal part of any social group or organization.

• True

• False

Answer explanation

Conflict is a natural occurrence within any organizational or social setting. The challenge is how to deal with it effectively.

Conflict resolution is only successful when...

• there is an obvious solution.

• all parties involved can agree.

• there is a sincere desire to find a solution.

• one party backs down.

Answer explanation

Managing conflict is an essential part of any organization. Failure to prepare for conflict can result in resentment, division, and low morale.

Which of the following creates conflict in the workplace?
(choose all that apply)

• Ego and pride

• Performance discrepancy

• Compensation issues

• Clear communication

• Jealousy

Answer explanation

While many workplace factors can create conflict, the root of most conflicts begin with either poor communication or the inability to control one's emotions.