Post Test_Penilaian QA

Post Test_Penilaian QA

Professional Development

16 Qs

quiz-placeholder

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Post Test_Penilaian QA

Post Test_Penilaian QA

Assessment

Quiz

Business

Professional Development

Practice Problem

Medium

Created by

abdul basit baehaqi

Used 2+ times

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16 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 7 pts

Manakah dibawah ini yang termasuk kriteria CE dalam penilaian QA?

Menawarkan Alternatif Solusi

Menawarkan Cross Selling / Edukasi

Keakuratan penyampaian solusi dan informasi

Hold tidak lebih dari 120 detik

2.

MULTIPLE CHOICE QUESTION

1 min • 7 pts

Manakah dibawah ini yang termasuk kriteria NCE dalam penilaian QA?

Tidak membentak, mengumpat, mengancam, mengintimidasi dan mengeluarkan kata2 tidak sopan/release call

Keakuratan penyampaian solusi dan informasi

Verifikasi data nasabah dengan lengkap

Memahami dan menyimak kebutuhan/permasalahan Nasabah dengan benar

3.

MULTIPLE CHOICE QUESTION

1 min • 7 pts

Manakah yang termasuk jenis pertanyaan verifikasi Mandatory?

Tanggal lahir & Ibu kandung

Nomor HP & Email

Nomor HP & Ibu kandung

Saldo terakhir & Jenis rekening

4.

MULTIPLE CHOICE QUESTION

1 min • 7 pts

Manakah dibawah ini yang termasuk verifikasi unbinding?

OTP, Mandatori 2, Dinamis 3, Statis

OTP, Mandatori 1, Dinamis 2, Statis 2

OTP, Mandatori 4, Dinamis 2, Statis 0

OTP, Mandatori 1, Dinamis 1, Statis 3

5.

MULTIPLE CHOICE QUESTION

1 min • 6 pts

Manakah yang termasuk jenis pertanyaan verifikasi Dinamis?

Tanggal Lahir

Nama Gadis Ibu Kandung

Limit Kartu

Transaksi terakhir

6.

MULTIPLE CHOICE QUESTION

1 min • 6 pts

Manakah dibawah ini yang termasuk verifikasi aktivasi kartu kredit?

OTP, 1 MANDATORY, 1 STATIS, 1 DINAMIS

OTP, 1 MANDATORY, 2 STATIS, 1 DINAMIS

OTP, 1 MANDATORY, 2 STATIS, 2 DINAMIS

OTP, 1 MANDATORY, 1 STATIS, 2 DINAMIS

7.

MULTIPLE CHOICE QUESTION

1 min • 6 pts

Berapa kali maksimal hold nasabah saat calls berlangsung?

1 Kali

2 Kali

3 Kali

4 Kali

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