ER1 Brush up

Do we have to verify the account in which dispositions? Multiple selection 

• Message

• RR14

• ER1 

• 7dh

Do we have to recap the call since the client state he turned in the EQ, and you as agent asked proving questions?

• Yes

• No

In what cases do we place ER1 disposition? Select the correct ones

• Since the EQ was lost and the client spoke with customer service. The account should be authenticated. 

• Since the EQ has been retuned more than 14 days, is not necessary to authenticate the account

• Since the EQ has been retuned more than 14 days, and we authenticated the account

What do we do if the client state, he is using the EQ?

• We should advise them to return it 

• We should refer them to customer service without verify the account 

• We should verify the SN or MAC ID and if it matched we will dipo that as ER1 

If the customer says he lost the equipment but has not spoken with customer service, should it be ER1?

• Yes 

• No