Front Office

Front Office

University

5 Qs

quiz-placeholder

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10th Grade - University

10 Qs

Front Office

Front Office

Assessment

Quiz

Others

University

Practice Problem

Medium

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5 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 20 pts

Apa materi yang kita bahas hari ini?

Roles of Front Office

Functions of Front Office in Hotels

Roles and Function of Front Office

Roles and Functions of Front Office in Hotels

2.

MULTIPLE CHOICE QUESTION

10 sec • 20 pts

Apa saja yang termasuk ke dalam 4 tanggung jawab utama dari seorang Front Office?

Handling complain

Menangani pemesanan kamar

Melakukan proses check in

Semua benar

3.

MULTIPLE CHOICE QUESTION

10 sec • 20 pts

Aktivitas apa saja yang termasuk di dalam proses check in

Meminta voucher menginap tamu

Layanan yang kurang baik

Walk in reservation

Loyal konsumen

4.

MULTIPLE CHOICE QUESTION

10 sec • 20 pts

Bagaimana sikap kalian saat menangani keluhan tamu?

Senang

Kecewa

Tidak peduli

Menjadi pendengar yang baik

5.

MULTIPLE CHOICE QUESTION

10 sec • 20 pts

Pada saat tamu mendekati meja front office apa yang harus dilakukan?

Meminta pembayaran tamu

Menyapa Tamu

Memberikan kunci kamar

Menawarkan harga kamar

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