Team Sam

How many days do you need to file your leave?

• 2 weeks before my leave

• Anytime

• 7 days before my leave

• 5 days before my leave

What is the refund process if the customer reported the box was thawed and the packaging was open?

• Free replacement box for only disposed items or add items to next box

• Calculate refund for disposed items:
  - $10/item if item disposed of is within any type of box that is not the custom Pastry Box
  - $15/item if item disposed of is within the custom Pastry Box list
  - Add-on price if item disposed of is an add-on

• Calculate refund for disposed items:
  - $10/item if item disposed of is within any type of box that is not the custom Pastry Box
  - $15/item if item disposed of is within the custom Pastry Box list
  - Add-on price if item disposed of is an add-on

• Escalate

What is the reso if the member reported that his card is not working when placing the order, and keeps getting a decline error?

• Change the charge date

• Escalate

• Ask the member to change the card

• Ask the lead to call the member

The member wants a Macarons in her future orders.

• Offer custom box

• Offer Sub

• Inform the member it depends on the the inventory

• Offer to switch promotion

The member mentioned "The box arrived open and there were ants inside the box" what is the resolution?

• Hospital Carrier

• Product escalation

• Damaged box

• Carrier Escalation

What us the correct Macro response if the member send an email "Hello, 

I sent a member referral to my sister, who purchased a box a couple of weeks ago. I just went in to order my free Box, but don't see it in my account. Could you let me know if I am missing something?

Thanks!"

• MissingRefdisc

• Refdisc

• Missingprod1

• Missingpromo

A member reports he or she received the box but it contains non-Wildgrain products.

• ORDER_M_CARRIERHOSP1

• Escalate to leads

• Carrier escalation

• You will just cry

Can you merge an existing chat and email of the member?

• YES

• NO

Can you cancel an order once the Ops team thumbs up in the Teams channel to your post?

• YES

• NO

ZTP- cherry picking

• Termination

• Incident report

• Coaching

• Incident report and NTE