
PSM Unit 1 Revision
Authored by Sok Lim
Specialty
7th Grade
Used 8+ times

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29 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a characteristic of services that makes them different from goods?
Tangibility
Separability
Uniformity
Durability
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which feature of services refers to the heterogeneity or differences in quality experienced from one service encounter to another?
Intangibility
Inseparability
Variability
Perishability
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which feature of services refers to the simultaneous production and consumption of the service?
Intangibility
Inseparability
Variability
Perishability
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which feature of services is characterized by the difficulty of evaluating service quality before experiencing it?
Intangibility
Inseparability
Variability
Perishability
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The inability to own a service means that:
Customers can possess and control the service they purchase
Services can be easily transferred to other individuals
Ownership of the service is transferred from the provider to the buyer
Customers are buying the right to access and benefit from the service
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of perishability in services?
Goods can be stored in inventory for a long time
Services can be consumed at any time without time limitations
Services can be resold to other customers
Services can only be utilized during a specific time period
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Variability in services means that:
Services are consistent in quality across different providers
Services are not affected by human interactions
Services have a long shelf life
Services can differ in quality from one experience to another
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