JOD /ERR/JUMP/Modernization

Provides qualified customers credit that can be used to purchase devices or accessories and pay for them in monthly installments.

• EIP

• JUMP

• Jump On Demand

• FRP

Customers who have Protection360 and an active EIP are automatically eligible for the upgrade program.

• EIP

• JUMP

• Jump On Demand

• Buyers Remorse

Offers qualified customers credit that can be used to lease devices for up to 18-months instead of purchasing a device at full-cost.

• EIP

• JUMP

• Jump On Demand

• Buyers Remorse

It is when T-Mobile upgrades and improves its network towers, usually in order to add newer and faster technology

Accounts have at least one line that's domestically or internationally roaming off the T-Mobile network, with usage greater than 50% for three months. T-Mobile notifies these customers to inform them of a data block being added to their account or termination of their service for violation of T-Mobile's Terms & Conditions.

What is/are the channel support when customer ending their lease term early?

• Care

• Telesale

• Retail

• Virtual Retail

It is a status is only available to either the BRP or the spouse of the BRP and either of them are Active Duty Military.

• ADM

• First Responder

• Travel Flagged

• ERR

JOD customers can upgrade to another JOD eligible device up to once every __ days.

Customer can pay any remaining installments, the Purchase Option Price, and required taxes to keep their phone and end their lease before the standard 18-month term is over.

• Lease buy out

• Turn in and end lease

• POP

• POIP

Once a customer has completed the 18-month lease terms and all monthly payments have been paid, they can return their phone to a T-Mobile store and end their lease.

• Lease buy out

• Turn in and end lease

• POP

• POIP