JOD /ERR/JUMP/Modernization

JOD /ERR/JUMP/Modernization

Professional Development

13 Qs

quiz-placeholder

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JOD /ERR/JUMP/Modernization

JOD /ERR/JUMP/Modernization

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

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13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Provides qualified customers credit that can be used to purchase devices or accessories and pay for them in monthly installments.

EIP

JUMP

Jump On Demand

FRP

2.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Customers who have Protection360 and an active EIP are automatically eligible for the upgrade program.

EIP

JUMP

Jump On Demand

Buyers Remorse

3.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Offers qualified customers credit that can be used to lease devices for up to 18-months instead of purchasing a device at full-cost.

EIP

JUMP

Jump On Demand

Buyers Remorse

4.

FILL IN THE BLANK QUESTION

1 min • 5 pts

It is when T-Mobile upgrades and improves its network towers, usually in order to add newer and faster technology

5.

FILL IN THE BLANK QUESTION

1 min • 5 pts

Accounts have at least one line that's domestically or internationally roaming off the T-Mobile network, with usage greater than 50% for three months. T-Mobile notifies these customers to inform them of a data block being added to their account or termination of their service for violation of T-Mobile's Terms & Conditions.

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is/are the channel support when customer ending their lease term early?

Care

Telesale

Retail

Virtual Retail

7.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

It is a status is only available to either the BRP or the spouse of the BRP and either of them are Active Duty Military.

ADM

First Responder

Travel Flagged

ERR

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