
FC Concierge Review Day 1
Authored by Bre Jennings
Other
Professional Development
Used 4+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Among the following, which task is out of scope for FC Concierge?
Hotel Room, Rates and Property General Enquiry
Frequent Flyer Issue - Add or Change
Adding paid ancillaries
Visa/Passport and Travel Restrictions
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As an FC Concierge Flightee, we can advise the customers inquiring about fees that will be charged to them when they make changes on their booking?
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Most of the bookings that FC Concierge will assist will come from _______.
Online booking
Retail stores
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which major tool do we use to view customer's booking?
Tarmac
C1
Helio
Adyen
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Based on the image, who created the booking?
Jericho Pequeneza
Julius Pequeneza
Jeff Pequeneza
Jeffrey Pequeneza
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Based on the image, which store it was booked?
Flight Centre Holt Renfrew
Flight Centre Holidays
Flight Centre Brisbane
Flight Centre Melbourne
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which Helio booking status says that an itinerary is created but no booking is held or booked?
Quote
Definite
Firm
Fully Paid
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