FC Concierge Review Day 1

Among the following, which task is out of scope for FC Concierge?

• • Hotel Room, Rates and Property General Enquiry

• • Frequent Flyer Issue - Add or Change

• • Adding paid ancillaries

• • Visa/Passport and Travel Restrictions

As an FC Concierge Flightee, we can advise the customers inquiring about fees that will be charged to them when they make changes on their booking?

• True

• False

Most of the bookings that FC Concierge will assist will come from _______.

• Online booking

• Retail stores

Which major tool do we use to view customer's booking?

• Tarmac

• C1

• Helio

• Adyen

Based on the image, who created the booking?

• Jericho Pequeneza

• Julius Pequeneza

• Jeff Pequeneza

• Jeffrey Pequeneza

Based on the image, which store it was booked?

• Flight Centre Holt Renfrew

• Flight Centre Holidays

• Flight Centre Brisbane

• Flight Centre Melbourne

Which Helio booking status says that an itinerary is created but no booking is held or booked?

• Quote

• Definite

• Firm

• Fully Paid

Which Helio Booking status says that the reservation has been booked and confirmed, and no balance to collect?

• Quote

• Firm

• Definite

• Fully Paid

Which Helio booking status says that itinerary has been converted to a booking but no deposit has been paid?

• Quote

• Firm

• Definite

• Fully Paid

Which Helio booking status says that itinerary has been converted to a booking and a deposit has been paid?

• Quote

• Firm

• Definite

• Fully Paid