Pretest 3 Telephone

1. What telephone mode should be used in a classroom?

• a. Bluetooth

• b. GPS

• c. Voicemail

• d. Silent

2. Turn on…………… to share location.

• a. GPS

• b. WiFi

• c. Hotspot

• d. Vibration

3. What’s the country code of Thailand?

• a. 64
• b. 66
• c. 69
• d. 96

4. Press the....................button to call the number again.

• a. REDIAL
• b. SETTINGS
• c. CONFERENCE
• d. HOLD

5. A: Teresa speaking....................

B: Of course. Can you connect me to the sales manager, please?

• a. Can you hold the line?

• b. May I help you?

• c. Can you say that again?

• d. May I have your name?

6. A: I’d like to speak to the marketing supervisor, please.

B: Wait a moment, please. ....................

• a. There’s nobody here by that name.

• b. Who’s calling, please?

• c. I’ll put you through.

• d. Would you like to leave a message?

7. A: May I ask who’s calling, please?

B: .....................................

• a. I’m calling Earl McGregor.

• b. It’s B-U-R-T-O-N.

• c. I’m calling from Aniston Corp.

• d. It’s Dennis Burton.

8. A: I’m sorry. The manager is not here now. ...................................

B: Sure. Can you tell him to call me back?

• a. Can I leave a message?

• b. Would you like to leave a message?

• c. Can you take a message?

• d. Would you like to take a message?

9. A: ..............................................

B: A-N-D-E-R-S-O-N.

• a. Can you spell that, please?

• b. Can you repeat that, please?

• c. Can you say that again, please?

• d. Can you speak up a little, please?

10. A: Could you please tell him I called?

B: Of course.............................

• a. I'll make sure he gets your message.

• b. I’m sorry. He’s in a meeting at the moment.

• c. I’m afraid you’ve dialed the wrong number.

• d. Let me see if he’s available.