Admin Trivia

Where have the icons on the metric builder been used in our product?

• On the old KPI strip module

• On the summary module

• On right click of a metric

Answer explanation

Here is the KPI module on a dashboard today.

What page is this?

• Reporting Set Definitions

• Objectives

• Quality Forms

• Roles

Answer explanation

Reporting Set Definitions is a tab found on the pipeline config page.

What are the 5 tabs in the pipeline config?

• Raw Data Definitions, Hierarchy Definitions, Reporting Set Definitions, Metric Definitions, Recalculation Status.

   

• Custom Data Import, Hierarchy config, Reporting Set Definitions, Metrics, Security Policies 

• Raw Data Definitions, Reporting Set Definitions, Security Policies, Metric Definitions, Company Settings

• Custom Data Import, Reporting Set Definitions, Metrics, Recalculation Status, Hierarchy Config

Answer explanation

Here is the pipeline config page

What does a metric direction of down mean?

• The lower it is, the worse the metric is doing

• That the metric is often low compared to the average

• The higher it is, the worse the metric is doing

• That the metric is often high compared to the average

Answer explanation

When the metric direction is down, the higher the value is the worse it is doing

What are the 4 format types for metrics?

• Time, Percent, Integer, Data Field

• Time, Currency, Number, and Percent

• Input, Distance, Count, Currency

• Input, Data Field, Float, Number

Answer explanation

Here is am image of the format type when editing a metric

What does SSO on the company settings do? 

• Applies Session Service OAuthentication the the browser, making sure that agents can not copy and paste information

• Adds single sign on to the company as an option for login

• Applies Single User Only mode only allowing one user to be attached to each user

• Adds an option for Sign Service Open requests. This adds a setting to allow companies to set their working hours. 

Answer explanation

Single Sign on is an login option that is common for companies. It ensures that you are logged in through a single place.

What are the 3 types of forms?

• Print, Coaching, Admin

• Coaching, Survey, Quality

• Quiz, Survey, Exam

• Admin, Quality, Agent

Answer explanation

We outline the 3 types on the new forms page. Print forms is a page in our system that lets you preview each of them to print off!

What do Security Policies do?

• Allow you to set device restrictions, ip restrictions, and user name requirements

• Allow you to set user profile images, set password requirements, and review user activity

• Allow you to set password requirements, ip restrictions, and set up MFA

Answer explanation

This is the old page that shows each of the things you can edit. The new flow is a tab on the roles page

What feature in our system has a setting to allow users who have not logged in to view it?

• Dashboards

• Wallboards

• Forms

• Game Results

Answer explanation

Eventually we want this to come to dashboards!

What type of rewards can I currently set in Multiplier Madness?

• Gems and Badges

• Coins and XP

• Coins and Badges

• XP and Gems

Answer explanation

Since this game relies on multiplying the reward there are no badges to hand out!