W1-quiz
Authored by Yusril Sani
Other
2nd Grade
Used 4+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Berikut adalah departemen yang ada di PT. Hi-Cook, kecuali
Service
General Affair
HSE
Delivery
2.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Ketika ada komplain kerusakan yang sama berulang dari perbaikan sebelumnya dalam kurun waktu kurang dari 7 hari, maka CS membuat WO dengan status :
Garansi
Retur
Garansi Service
Semua benar
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Service Level Agreement (SLA) untuk waktu first response terhadap chat customer di aplikasi qontak adalah ...
2 menit
3 menit
4 menit
5 menit
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Service Level Agreement (SLA) untuk waktu response terhadap chat customer di aplikasi qontak adalah ...
3 menit
4 menit
5 menit
6 menit
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Service Level Agreement (SLA) untuk waktu resolusi (resolved time) terhadap chat customer di aplikasi qontak adalah ...
8 jam
12 jam
24 jam
48 jam
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada aplikasi Qontak. Ketika kita akan melihat ruang percakapan yang sebelumnya pernah dibuat dengan customer yang sama, menu apa yang dipilih?
Contact profile
Chat room details
Inbox
Contact room history
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Berapa daya maksimal dari produk EK-1.7?
400 watt
600 watt
800 watt
1.000 watt
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