GameStop PRO
Quiz
•
English
•
Professional Development
•
Practice Problem
•
Hard
Melissa Perez
Used 11+ times
FREE Resource
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7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can we search for an account in 1UP? Select all that apply:
Phone number
Email address
PUR ID
All of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where can we check if points have been redeemed for a certificate?
Transaction History in 1UP
Rewards Center
Account
Membership Status
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Select all that apply for BTS when a customer is not getting their certificate confirmation:
Reset Cookies and Cache
Change device
Reset device
Try with a different account
Check login information
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False, when a customer redeemed the incorrect certificate we can refund the points no matter what:
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the customer redeemed an online certificate, we should be able to see it in the Rewards Center in 1UP
True
False
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
BTS for when a certificate is not working, select all that apply:
Check which item is the customer trying to apply the discount on
Check if the certificate is actually for online order
Check if there is a “Loyalty Transaction” in 1UP
Check if the item is physical or digital
Clear cookies and cache and try again
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can we search for a transaction that was made in-store and the points have not been awarded?
PUR account history in Transaction Finder
Sterling Console Order Audit
Order history in Sterling Call Center
1UP account history
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